Head of Agent Experience & Insights - Hybrid

Transamerica; Philadelphia (Philadelphia County); Hybrid; USD 180,000 - 200,000; Full time

Benefits offered by this job

Competitive Pay

Benefits Package

401k Match

Tuition Reimbursement

Paid Time Off

Job summary

Transamerica is seeking a senior leader to head the Agent Experience and Insights team, driving end-to-end agent experience improvements across recruiting, onboarding, licensing, production, growth, and leadership. You will partner with Operations, Marketing, Digital/Technology, and Distribution to translate agent feedback into strategic priorities and measurable outcomes.

The role requires 8+ years in Marketing/CX/Operations with 3+ years in leadership; strong presentation, change-management,

Qualifications

• Bachelor’s degree in marketing, business, communications or related field.
• Eight years of experience in Marketing, Customer Experience (CX), or Operations, including three years of leadership experience.
• Expert understanding of customer experience methodologies and practices.
• Experience developing and executing on strategic programs that are multi-faceted and cross multiple functions.

Responsibilities

• Lead the Agent Experience and Insights function, establishing a comprehensive view of the agent experience across the full lifecycle—from recruiting and onboarding through licensing, production, growth, and leadership.
• Develop and manage the Voice of the Agent program, using quantitative and qualitative insights to identify friction, emerging disruptions, unmet needs, and opportunities to improve agent outcomes.
• Translate agent feedback and experience metrics into clear, actionable insights that inform business priorities, investment decisions, and experience improvements.

Skills

Leadership

Presentation skills

Strategy

Change management

Stakeholder management

Communication

MS Office

CX tools

Education

Bachelor's degree in marketing, business, communications or related field

Tools

MS Office

CX tools

Job description

Transamerica is seeking a senior leader to head the Agent Experience and Insights team, driving end-to-end agent experience improvements across recruiting, onboarding, licensing, production, growth, and leadership. You will partner with Operations, Marketing, Digital/Technology, and Distribution to translate agent feedback into strategic priorities and measurable outcomes.

The role requires 8+ years in Marketing/CX/Operations with 3+ years in leadership; strong presentation, change-management,