Head of Agency Adoption & Engagement
Applied Systems
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Benefits offered by this job
Job summary
Applied Systems is seeking an executive to own agency adoption and engagement for its commercial lines portfolio across North America. You will marshal resources across Cytora, EZLynx, Ivans, and Applied Epic, partnering with Customer Experience, Sales and Delivery to activate the agency side of the network.
You’ll set adoption strategy, build scalable operating models, and lead high-level engagements with agency leadership while driving durable, measurable outcomes, including elevated usage and
Qualifications
- 10+ years in commercial insurance with influence over senior stakeholders.
- Proven ability to lead through influence in a matrixed org.
- Gravitas to engage senior agency leaders and carriers.
- Executive communication and follow-through for multi-stakeholder engagements.
- Strategy to scale adoption and experience with product/AI fluency.
- Bachelor’s degree; advanced degree a plus.
Responsibilities
- Own the agency adoption and engagement outcome for NA commercial lines portfolio.
- Secure investment and align cross-BU teams—Customer Experience, Sales, Delivery.
- Set adoption strategy and build scalable operating model.
- Lead strategic executive engagements with senior leaders.
- Define digital adoption motion and repeatable playbook.
- Drive large-scale migrations and book-roll strategy.
- Own change-management and durable adoption across portfolio.
- Strengthen agencies’ relationships with carriers and Cytora network.
- Travel up to 25% for onsite workshops and reviews.
Skills
Education
Tools
Job description
Applied Systems is seeking an executive to own agency adoption and engagement for its commercial lines portfolio across North America. You will marshal resources across Cytora, EZLynx, Ivans, and Applied Epic, partnering with Customer Experience, Sales and Delivery to activate the agency side of the network.
You’ll set adoption strategy, build scalable operating models, and lead high-level engagements with agency leadership while driving durable, measurable outcomes, including elevated usage and
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