Head of Aftermarket Product Support

Keller Executive Search; Miami (FL); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Performance-based bonus potential

401(k) plan

Health insurance

Paid time off and holidays

Job summary

Keller Executive Search is seeking a Director of Product Support based in Miami, Florida. This role leads aftermarket support and ensures customer satisfaction for equipment users. Responsibilities include coordinating service and warranty support while managing supplier relationships.

The ideal candidate should have over 5 years of relevant experience, particularly in construction or heavy machinery. The company offers a competitive salary up to $125,000 and comprehensive benefits including health insurance and a 401(k) plan.

Qualifications

• Minimum of 5 years in product support, aftermarket support, or similar.
• Experience in heavy machinery or construction equipment preferred.
• Strong understanding of warranty processes and customer issue resolution.

Responsibilities

• Lead product support functions and improve support processes.
• Work with cross-functional teams for parts and service availability.
• Track performance metrics related to customer satisfaction.

Skills

Leadership in product support

Customer communication

Technical problem-solving

Vendor management

Tools

ERP systems

CRM systems

Job description

Keller Executive Search is seeking a Director of Product Support based in Miami, Florida. This role leads aftermarket support and ensures customer satisfaction for equipment users. Responsibilities include coordinating service and warranty support while managing supplier relationships.

The ideal candidate should have over 5 years of relevant experience, particularly in construction or heavy machinery. The company offers a competitive salary up to $125,000 and comprehensive benefits including health insurance and a 401(k) plan.