VP of Customer Experience: Growth & Retention Architect

Keller Executive Search; Boca Raton (FL); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Performance-based bonus

401(k) plan

Health, dental, vision, and disability insurance

Paid time off and holidays

Job summary

Keller Executive Search is looking for a Vice President of Customer Experience in Boca Raton, Florida. The ideal candidate will lead customer service and support functions, focusing on improving the customer journey and maintaining long-term relationships.

This role requires a strong leader with over 6 years of experience in customer-facing operations and a passion for enhancing the customer experience. Competitive salary includes benefits like health insurance and a 401(k) plan.

Qualifications

• Minimum of 6 years of leadership experience in customer experience or related fields.
• Experience leading customer-facing teams in a commercial or industrial environment.
• Strong understanding of customer retention and issue resolution.

Responsibilities

• Lead customer experience strategy across service and support.
• Improve customer satisfaction and retention metrics.
• Develop customer service standards and metrics.

Skills

Leadership

Customer service

Communication

Problem-solving

Tools

CRM systems

Reporting tools

Job description

Keller Executive Search is looking for a Vice President of Customer Experience in Boca Raton, Florida. The ideal candidate will lead customer service and support functions, focusing on improving the customer journey and maintaining long-term relationships.

This role requires a strong leader with over 6 years of experience in customer-facing operations and a passion for enhancing the customer experience. Competitive salary includes benefits like health insurance and a 401(k) plan.