Head Game Master

Escapology Escape Rooms Waltham; Waltham (MA); Sur place; USD 26 000 - 28 000; Temps partiel

Avantages offerts par ce poste

Tips

Résumé du poste

Escapology Escape Rooms Waltham is seeking a confident Head Game Master to lead shifts at our Waltham, MA venue. You will welcome guests, set the scene, monitor multiple games, reset rooms, and provide engaging clues to keep adventures moving smoothly.

The role requires energetic leadership, strong communication, and a focus on delivering memorable guest experiences. Part-time hours with tips and a friendly, reliable attitude are essential.

Qualifications

• Must be confident and comfortable speaking to groups.
• Experience in customer service or hospitality preferred.
• Willing to train new and existing team members.

Responsabilités

• Lead shifts as head team member and open/close the venue.
• Maintain guest flow, monitor games, and provide timely clues.
• Reset rooms accurately and efficiently for the next group.
• Direct and support Game Masters and Hosts throughout shifts.
• Assist with payments, discounts, and register reconciliation as allowed.

Connaissances

Public speaking

Customer service

Leadership

Communication

Problem-solving

Team collaboration

Calm under pressure

Attention to detail

Tech-savvy

Formation

High school diploma or GED

TIPS certification (preferred)

Outils

Reservation systems

Email

Point-of-sale equipment

Description du poste

Job Details: Job Location: Escapology of Waltham - Waltham, MA 02451, Salary Range: $19.00 - $20.00 Hourly, Head Game Master

Part-Time | Hourly Pay + Tips

Ready to Lead the Adventure?

At Escapology, our guests step into immersive worlds filled with mysteries, hidden clues, and unforgettable challenges. Behind every great escape is a team making sure the experience runs flawlessly, and that's where you come in.

We're looking for a confident, dependable, and energetic Head Game Master to lead shifts, support our team, and keep the adventure running smoothly.

This isn't a job where you'll spend your shift sitting behind a desk. You'll welcome guests, set the scene, monitor multiple games, deliver clues, reset rooms, serve beverages, and celebrate every daring escape. When the Venue Manager is not present, you'll take the lead by directing the team, handling guest concerns, and overseeing the venue.

If you're naturally outgoing, remain calm when things get busy, and enjoy helping a team succeed, this could be the perfect role for you.

Your Mission

• Serve as the lead team member during assigned shifts.
• Independently open and close the venue.
• Keep each shift organized, safe, and running on schedule.
• Direct and support Game Masters and Hosts throughout the shift.
• Assign games, room resets, cleaning duties, and other responsibilities.
• Help train new and existing team members.
• Welcome guests and build excitement for their adventure.
• Check guests in and deliver engaging pre-game instructions.
• Monitor and game master multiple escape rooms at once.
• Provide well-timed clues without giving away too much.
• Lead post-game conversations, take team photos, and celebrate with guests.
• Reset rooms accurately and efficiently for the next group.
• Respond professionally to guest questions and concerns.
• Assist with payments, refunds, discounts, and register reconciliation as authorized.
• Recommend additional games, beverages, and merchandise.
• Mix and serve alcoholic and non-alcoholic beverages.
• Complete required opening, closing, shift, and daily reports.
• Keep escape rooms, common areas, restrooms, and employee areas clean and guest-ready.
• Troubleshoot minor game, prop, and technology issues.
• Communicate important guest, team, maintenance, and operational concerns to the Venue Manager.

Qualifications: You Might Be a Great Fit If You

• Are confident, friendly, and comfortable speaking in front of groups.
• Enjoy creating fun and memorable guest experiences.
• Can lead a team while still jumping in to help wherever needed.
• Stay focused and composed when several things are happening at once.
• Take initiative without waiting to be told what needs to be done.
• Have strong communication, customer-service, and problem-solving skills.
• Can provide respectful direction and feedback to other team members.
• Pay close attention to details and can accurately reset games.
• Are comfortable using computers, reservation systems, email, and point-of-sale equipment.
• Have reliable transportation.
• Can work a flexible schedule that includes days, nights, weekends, and holidays.
• Are at least 18 years old.

Previous customer-service, hospitality, entertainment, keyholder, or leadership experience is preferred. Escape-room experience is welcome but not required.

A high school diploma or GED is preferred. TIPS certification is also preferred, but training will be provided.

Employment is subject to successfully completing a background check and/or CORI screening.

What to Expect

This is a fast-paced, active position that requires regularly standing, walking, reaching, communicating with guests, and moving throughout the venue. You may occasionally need to climb, balance, stoop, kneel, crouch, or crawl. You must also be able to frequently lift or move items weighing up to 10 pounds.

Think you have what it takes to

Escapology North East Inc, Escapology of Merrimack Valley Inc, Escapology of Waltham LLC, Escapology of Braintree LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.