Head Game Master

Wamesit Lanes Family Entertainment Center; Tewksbury (MA); On-site; USD 26,000 - 28,000; Part time

Job summary

Escapology of Merrimack Valley is seeking a Head Game Master for a part-time, hourly role in Tewksbury, MA. You will lead shifts, engage guests, reset rooms, and oversee the team to keep the adventure running smoothly.

You will welcome guests, give pre-game instructions, provide timely clues, and manage daily operations with a focus on customer service and safety. A high school diploma is preferred and 18+ years old applicants are welcome.

Qualifications

• Confident, friendly, and comfortable speaking to groups.
• Strong communication, customer-service, and problem-solving skills.
• Ability to lead a team while assisting where needed.
• Flexible schedule including days, nights, weekends and holidays.
• At least 18 years old.

Responsibilities

• Lead shifts as the primary team member during assigned times.
• Open and close the venue independently.
• Direct and support Game Masters and Hosts throughout shifts.
• Train new and existing team members.
• Welcome guests and deliver engaging pre-game instructions.
• Monitor multiple escape rooms and provide well-timed clues.
• Handle guest questions and concerns professionally.
• Assist with payments, refunds, and register reconciliation.
• Ensure rooms and common areas are clean and guest-ready.

Skills

Public speaking

Customer service

Team leadership

Problem solving

Education

High school diploma or GED

Tools

POS equipment

Reservation systems

Email

Job description

Job Details

Job Location: Escapology of Merrimack Valley - Tewksbury, MA 01876, Salary Range: $19.00 - $20.00 Hourly, Head Game Master

Part-Time | Hourly Pay + Tips

Ready to Lead the Adventure?

At Escapology, our guests step into immersive worlds filled with mysteries, hidden clues, and unforgettable challenges. Behind every great escape is a team making sure the experience runs flawlessly—and that’s where you come in.

We’re looking for a confident, dependable, and energetic Head Game Master to lead shifts, support our team, and keep the adventure running smoothly.

This isn’t a job where you’ll spend your shift sitting behind a desk. You’ll welcome guests, set the scene, monitor multiple games, deliver clues, reset rooms, serve beverages, and celebrate every daring escape. When the Venue Manager is not present, you’ll take the lead by directing the team, handling guest concerns, and overseeing the venue.

If you’re naturally outgoing, remain calm when things get busy, and enjoy helping a team succeed, this could be the perfect role for you.

Your Mission

• Serve as the lead team member during assigned shifts.
• Independently open and close the venue.
• Keep each shift organized, safe, and running on schedule.
• Direct and support Game Masters and Hosts throughout the shift.
• Assign games, room resets, cleaning duties, and other responsibilities.
• Help train new and existing team members.
• Welcome guests and build excitement for their adventure.
• Check guests in and deliver engaging pre-game instructions.
• Monitor and game master multiple escape rooms at once.
• Provide well-timed clues without giving away too much.
• Lead post-game conversations, take team photos, and celebrate with guests.
• Reset rooms accurately and efficiently for the next group.
• Respond professionally to guest questions and concerns.
• Assist with payments, refunds, discounts, and register reconciliation as authorized.
• Recommend additional games, beverages, and merchandise.
• Mix and serve alcoholic and non-alcoholic beverages.
• Complete required opening, closing, shift, and daily reports.
• Keep escape rooms, common areas, restrooms, and employee areas clean and guest-ready.
• Troubleshoot minor game, prop, and technology issues.
• Communicate important guest, team, maintenance, and operational concerns to the Venue Manager.

Qualifications: You Might Be a Great Fit If You

• Are confident, friendly, and comfortable speaking in front of groups.
• Enjoy creating fun and memorable guest experiences.
• Can lead a team while still jumping in to help wherever needed.
• Stay focused and composed when several things are happening at once.
• Take initiative without waiting to be told what needs to be done.
• Have strong communication, customer-service, and problem-solving skills.
• Can provide respectful direction and feedback to other team members.
• Pay close attention to details and can accurately reset games.
• Are comfortable using computers, reservation systems, email, and point-of-sale equipment.
• Have reliable transportation.
• Can work a flexible schedule that includes days, nights, weekends, and holidays.
• Are at least 18 years old.

Previous customer-service, hospitality, entertainment, keyholder, or leadership experience is preferred. Escape-room experience is welcome but not required.

A high school diploma or GED is preferred. TIPS certification is also preferred, but training will be provided.

Employment is subject to successfully completing a background check and/or CORI screening.

What to Expect

This is a fast-paced, active position that requires regularly standing, walking, reaching, communicating with guests, and moving throughout the venue. You may occasionally need to climb, balance, stoop, kneel, crouch, or crawl. You must also be able to frequently lift or move items weighing up to 10 pounds.

Escapology North East Inc, Escapology of Merrimack Valley Inc, Escapology of Waltham LLC, Escapology of Braintree LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.