Head, Enterprise Customer Success - Utilities

Neara; Seattle, Northern (WA, KY); Hybrid; USD 180,000 - 260,000; Full time

Job summary

Neara seeks a Director, Customer Success in the US to oversee a strategic portfolio of electric utilities. You will manage a team of 4-5 Customer Value Architects and Forward Deployed Engineers and drive multi-year software engagements from pilot through deployment and value realization.

As a trusted advisor to utility executives, you will embed Neara’s digital twin solutions into daily workflows, align with client ROI, and pursue expansion opportunities across accounts.

Qualifications

• Experience leading multi-year enterprise software deployments.
• Proven ability to manage senior stakeholder relationships.
• Background in engineering or computer science.

Responsibilities

• Own end-to-end program delivery and long-term account success across utility customers.
• Lead a team of 4-5 direct reports, driving delivery excellence and professional development.
• Define ROI frameworks and map digital twin workflows to client processes.
• Oversee data integration, scripting, and platform configuration workstreams.
• Collaborate with Sales, Product, and Engineering to feed customer insights into roadmaps.
• Establish governance and maintain executive-level communication cadences.

Skills

Leadership

Enterprise software

Technical leadership

Python

SQL

Consulting background

Program management

Education

Engineering or CS degree

Job description

Neara seeks a Director, Customer Success in the US to oversee a strategic portfolio of electric utilities. You will manage a team of 4-5 Customer Value Architects and Forward Deployed Engineers and drive multi-year software engagements from pilot through deployment and value realization.

As a trusted advisor to utility executives, you will embed Neara’s digital twin solutions into daily workflows, align with client ROI, and pursue expansion opportunities across accounts.