Director, Customer Success — Enterprise Utilities

Praxy; Portland, Northern (OR, KY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Neara is seeking a Director, Customer Success to oversee a strategic portfolio of electric utilities across the United States. You will lead a team of 4-5 specialists and drive multi-year software engagements from pilot to full deployment, while aligning digital twin workflows with client strategies.

You will act as a trusted advisor to utility executives, guiding complex deployments and embedding Neara’s core solutions into daily operations, with a focus on measurable business outcomes.

Qualifications

• Proven experience as a consulting leader (Manager, Director, or equivalent) within a global firm or equivalent leadership experience in technical customer success, professional services, or complex project delivery.
• Track record of successfully leading multi-year, large-scale enterprise software deployments and complex digital transformation initiatives.
• A background in Engineering, Computer Science, or a quantitative field. Practical familiarity with tools like Python or SQL is a strong plus, enabling you to effectively guide technical teams and work with complex software.
• Prior experience working directly with electric utilities, energy companies, or large-scale physical infrastructure assets is ideal.
• Demonstrated ability to manage, mentor, and elevate technical individual contributors (engineers, solutions architects, consultants) in customer-facing environments.
• Exceptional communication skills with a track record of building consensus, navigating internal teams, and managing relationships across complex utility organizational structures.

Responsibilities

• Own end-to-end program delivery and long-term account success across a portfolio of enterprise electric utility customers, serving as the executive escalation point and trusted advisor.
• Lead, coach, and support a high-performing team of 4-5 direct reports (Customer Value Architects and Forward Deployed Engineers), driving delivery excellence, professional development, and resource allocation across your accounts.
• Partner with utility leaders to define ROI frameworks, map new digital twin workflows to their existing processes, and ensure widespread software adoption across complex customer organizations.
• Oversee the execution of complex technical workstreams, including data integration, custom scripting, and platform configuration, ensuring projects remain on schedule, within scope, and aligned with client strategic goals.
• Work closely with Neara’s Sales, Product, and Engineering teams to feed customer insights back into our product roadmap, mitigate implementation risks, and identify commercial expansion opportunities.
• Establish effective project governance frameworks and maintain structured communication cadences with utility executives, project sponsors, and steering committees.

Job description

Neara is seeking a Director, Customer Success to oversee a strategic portfolio of electric utilities across the United States. You will lead a team of 4-5 specialists and drive multi-year software engagements from pilot to full deployment, while aligning digital twin workflows with client strategies.

You will act as a trusted advisor to utility executives, guiding complex deployments and embedding Neara’s core solutions into daily operations, with a focus on measurable business outcomes.