Director, Customer Success — Utilities & Digital Twin

Neara; Houston (TX); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Neara seeks a Director of Customer Success to manage a strategic portfolio of electric utilities across the United States. You will lead a team of 4-5 Senior Customer Value Architects and Forward Deployed Engineers, guiding multi-year software engagements from pilot to full deployment and value realization.

You will partner with executives, define ROI frameworks, and ensure adoption of Neara's digital twin solutions across complex organizations, balancing program management with executive

Qualifications

• Proven experience as a consulting leader (Manager, Director, or equivalent) within a global management or technology firm, or equivalent leadership experience in technical customer success, professional services, or complex project delivery.
• Track record of successfully leading multi-year, large-scale enterprise software deployments and complex digital transformation initiatives.
• Background in Engineering, Computer Science, or a quantitative field; practical familiarity with Python or SQL is a strong plus.

Responsibilities

• Own end-to-end program delivery and long-term account success across a portfolio of enterprise electric utility customers, serving as the executive escalation point and trusted advisor.
• Lead, coach, and support a high-performing team of 4-5 direct reports (Customer Value Architects and Forward Deployed Engineers), driving delivery excellence, professional development, and resource allocation across your accounts.
• Partner with utility leaders to define ROI frameworks, map new digital twin workflows to their existing processes, and ensure widespread software adoption across complex customer organizations.
• Oversee the execution of complex technical workstreams, including data integration, custom scripting, and platform configuration, ensuring projects remain on schedule, within scope, and aligned with client strategic goals.
• Work closely with Neara's Sales, Product, and Engineering teams to feed customer insights back into our product roadmap, mitigate implementation risks, and identify commercial expansion opportunities.
• Establish effective project governance frameworks and maintain structured communication cadences with utility executives, project sponsors, and steering committees.

Skills

Executive leadership

Enterprise software

Account management

Program management

Python/SQL knowledge

Education

Engineering, Computer Science, or quantitative field

Tools

Python

SQL

Job description

Neara seeks a Director of Customer Success to manage a strategic portfolio of electric utilities across the United States. You will lead a team of 4-5 Senior Customer Value Architects and Forward Deployed Engineers, guiding multi-year software engagements from pilot to full deployment and value realization.

You will partner with executives, define ROI frameworks, and ensure adoption of Neara's digital twin solutions across complex organizations, balancing program management with executive