Head Dining Room Lead - Luxury Hospitality

Compass Group USA; Virginia; On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

Commuter Benefits

Job summary

Flik Hospitality Group in the United States is seeking a dining room lead to manage the guest experience from welcome to service completion. The role emphasizes warmth, attentiveness, and professional guest engagement across a high-volume lounge setting.

The position requires strong leadership, hospitality knowledge, and the ability to coordinate with culinary teams while ensuring safety, cleanliness, and timely service. Training and staff development are key components of the role.

Qualifications

• Associate’s or bachelor’s degree in Hospitality Management, Hotel and Restaurant Management, Business Administration, or a related field preferred. Equivalent hospitality experience will be considered

Responsibilities

• Lead the daily execution of the complete dining room guest experience, from initial welcome through the conclusion of service
• Oversee service sequencing, menu presentation, order-taking, beverage coordination, food delivery, check-backs, and closing interactions
• Maintain a visible presence on the dining room floor, proactively engaging guests, supporting employees, and identifying opportunities to improve service
• Ensure guests receive accurate and timely information regarding menu availability, dining expectations, and service delays
• Supervise, support, and coach assigned front-of-house employees, including hosts, servers, food runners, lounge attendants
• Review guest feedback, client audit results, service observations, and recurring guest concerns
• Monitor front-of-house labor deployment and productivity, maintaining appropriate staffing levels in alignment with operating demand
• Participate in recurring operating reviews, service audits, and management meetings

Skills

Guest service

Leadership

Communication

Hospitality knowledge

Education

Associate or Bachelor in Hospitality

Tools

POS systems

Scheduling software

Waitlist systems

Reporting tools

Job description

Flik Hospitality Group in the United States is seeking a dining room lead to manage the guest experience from welcome to service completion. The role emphasizes warmth, attentiveness, and professional guest engagement across a high-volume lounge setting.

The position requires strong leadership, hospitality knowledge, and the ability to coordinate with culinary teams while ensuring safety, cleanliness, and timely service. Training and staff development are key components of the role.