Head Concierge - Luxury NYC Guest Experience Lead

Four Hundred; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Four Hundred seeks a Head Concierge to lead the concierge team for a new luxury hotel in New York City. You will set service standards, mentor three concierge professionals, and build strong relationships with VIP guests and partners.

The role requires deep knowledge of New York City, discretion, and hands-on leadership to ensure an exceptional guest experience from opening day onward.

Qualifications

• Five+ years in luxury hotel concierge, with at least two in leadership.
• Experience at a five-star property or comparable luxury establishment.
• Extensive knowledge of New York City and strong industry relationships.
• Ability to lead, train, and mentor a small team.
• Excellent written and verbal communication and discretion.
• Proficiency with hotel PMS and standard office tech.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Oversee daily concierge desk operations and maintain service standards.
• Deliver highly personalized guest experiences for VIPs and international travelers.
• Develop itineraries and coordinate with partners for special requests.
• Lead a three-person concierge team and schedule staffing.
• Collaborate with hotel departments to ensure seamless guest service.
• Maintain confidentiality of guest information.

Skills

Luxury concierge leadership

New York City knowledge

Staff development

Guest privacy & discretion

Multitasking under pressure

Tools

Hotel PMS systems

Job description

Four Hundred seeks a Head Concierge to lead the concierge team for a new luxury hotel in New York City. You will set service standards, mentor three concierge professionals, and build strong relationships with VIP guests and partners.

The role requires deep knowledge of New York City, discretion, and hands-on leadership to ensure an exceptional guest experience from opening day onward.