Senior Luxury Concierge Manager

THE Wall Street HOTEL; New York (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

THE Wall Street HOTEL in New York seeks a Concierge Manager to lead guest experience initiatives, manage VIP services, and align operations with luxury brand standards. You will train staff, anticipate guest needs, and collaborate with other departments to deliver seamless, personalized experiences.

The role requires 2–3 years in concierge with leadership, strong communication, and international knowledge of dining and entertainment.

Qualifications

• A degree in hospitality, tourism, or a related field is a plus.
• A minimum of 2-3 years of experience in a concierge role, with at least 2 years in a leadership or management position.
• Previous luxury hospitality experience preferred
• Demonstrated expertise in delivering luxury services within a 4- or 5-star hospitality setting.
• Exceptional communication, organizational, and leadership skills.
• Strong local and international knowledge of dining, entertainment, travel, and exclusive experiences.
• Fluency in multiple languages is a plus.
• A polished, professional appearance and demeanor.

Responsibilities

• Oversee all concierge services, ensuring a consistent standard of luxury and excellence.
• Greet and build relationships with VIP guests, anticipating their needs and exceeding expectations.
• Resolve guest issues promptly and diplomatically, ensuring their satisfaction.
• Handle special requests and unique situations with creativity and efficiency.
• Arrange experiences such as exclusive dining, transportation, private tours, entertainment reservations, and more.
• Maintain a network of local connections, offering guests unique access to exclusive opportunities.
• Provide detailed and personalized recommendations, considering individual guest preferences.
• Develop and implement service protocols, ensuring alignment with the hotel’s luxury brand standards.
• Ensure all requests and arrangements are accurately documented and executed flawlessly.
• Be knowledgeable of the property facilities, services, hours of operation, in-house events, conferences, and amenities to assist guests proactively.
• Collaborate with other departments (e.g., housekeeping, front desk, food & beverage) to enhance the guest experience.
• Know, understand, and practice (with energy and enthusiasm) the mission, core values, and Wall Street Hotel culture.
• Maintain an extensive knowledge of New York City’s dining, entertainment, and cultural offerings.
• Stay updated on luxury market trends, local attractions, and travel industry innovations.
• Identify opportunities to enhance concierge services and create memorable guest moments.
• Identify opportunities to enhance guest experiences and implement innovative solutions.
• Analyze guest feedback and reviews to identify areas for improvement in service delivery.
• Build partnerships with local businesses, vendors, and service providers to secure exclusive deals for guests.

Skills

Guest service leadership

VIP guest relations

Strategic planning

Team leadership

Opera PMS

Education

Degree in hospitality or related field

Bachelor preferred

Tools

Opera PMS

Job description

THE Wall Street HOTEL in New York seeks a Concierge Manager to lead guest experience initiatives, manage VIP services, and align operations with luxury brand standards. You will train staff, anticipate guest needs, and collaborate with other departments to deliver seamless, personalized experiences.

The role requires 2–3 years in concierge with leadership, strong communication, and international knowledge of dining and entertainment.