Head Concierge & Guest Experience Leader

JBG SMITH; Arlington (VA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Housing discount

Job summary

JBG SMITH in Arlington, VA seeks a Lead Concierge to create exceptional resident experiences from the moment they enter our properties. You will lead and mentor a concierge team, greet residents, coordinate tours, and connect residents with premium local services, while developing knowledge of the neighborhood.

The role emphasizes strong customer service, leadership, and seamless front-desk operations, including packages, events, and room reservations, with a focus on inclusion and outstanding

Qualifications

• Experience in customer service-related fields such as hospitality, retail, or restaurants.
• Prior leadership and supervisory experience.
• Strong interpersonal skills and a desire for learning and professional development.
• Strong aptitude for computer systems and software.
• Commitment to delivering exceptional customer experiences with core service values.

Responsibilities

• Build a cohesive concierge team with training, coaching, and feedback.
• Deliver a warm greeting to residents and welcome them home.
• Provide information to prospective residents and coordinate tours.
• Connect residents with high-end services available in the community.
• Develop knowledge of the neighborhood to recommend local amenities and events.
• Maintain an organized front desk for packages, dry-cleaning, and room reservations.
• Participate in community activities to build resident relationships.
• Respond quickly to resident requests and creatively solve problems.

Skills

Customer service experience

Leadership

Interpersonal skills

Computer systems

Communication

Job description

JBG SMITH in Arlington, VA seeks a Lead Concierge to create exceptional resident experiences from the moment they enter our properties. You will lead and mentor a concierge team, greet residents, coordinate tours, and connect residents with premium local services, while developing knowledge of the neighborhood.

The role emphasizes strong customer service, leadership, and seamless front-desk operations, including packages, events, and room reservations, with a focus on inclusion and outstanding