Concierge

Auberge Collection; Aspen (CO); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Sick and safe time

Medical, Dental and Vision healthcare plans

401(k) plans with employer contribution

Health and Flexible Spending Account programs

Employee Assistance Program

Company stay discounts

Job summary

Auberge Collection is seeking an experienced Concierge in Aspen, Colorado. The successful candidate will assist guests with inquiries, reservations, and recommendations to enhance their stay.

The role requires excellent communication skills, a detail-oriented mindset, and a passion for hospitality. Join our team and enjoy a comprehensive benefits package including medical, dental, vision plans, paid time off, and 401(k) contributions.

Qualifications

• Experience in customer service, particularly in hotels is preferred.
• Strong attention to detail and hospitality passion.

Responsibilities

• Greet guests upon arrival and provide information about amenities.
• Assist with reservations, transportation, and local attractions.
• Provide recommendations for dining, shopping, and entertainment.
• Handle guest inquiries and resolve issues promptly.
• Maintain the concierge desk and lobby area.

Skills

Excellent communication and interpersonal skills

Knowledge of local attractions, restaurants, and transportation options

Strong organizational skills

Ability to multitask

Proficiency in Microsoft Office and reservation management software

Education

Previous experience in a customer service role in a hospitality environment

Job description

The targeted compensation wage for this full time year round, non-exempt position is $24-25/hr plus tips. The position offers a competitive compensation package presented by Auberge Collection.

Job Description

We are seeking a knowledgeable and enthusiastic Concierge to join our team. The Concierge will be responsible for assisting guests with various inquiries, making reservations, and providing recommendations to enhance their stay. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for hospitality.

• Greet guests upon arrival and provide them with information about the hotel's amenities and services
• Assist guests with restaurant reservations, transportation arrangements, and local attractions
• Provide recommendations for dining, shopping, and entertainment options
• Handle guest inquiries and resolve any issues or concerns promptly and professionally
• Maintain a neat and organized concierge desk and lobby area
• Collaborate with other hotel departments to ensure guest satisfaction

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Knowledge of local attractions, restaurants, and transportation options
• Strong organizational skills and the ability to multitask
• Proficiency in Microsoft Office and reservation management software

Benefits

• Paid time off
• Sick and safe time
• Medical, Dental and Vision healthcare plans
• 401(k) plans with employer contribution
• Health and Flexible Spending Account programs
• Employee Assistance Program
• Company stay discounts

Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

EEO Statement

Auberge Resorts Aspen Inc is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts Aspen Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.