Head Cashier & Customer Experience Leader

Lowe's Home Centers, LLC; Opelika (AL); Hybrid; USD 17.000 - 21.000; Vollzeit

Zusammenfassung

Lowe's Home Centers, LLC is hiring for a cashier/retail associate in the United States. The role emphasizes providing SMART customer service, helping customers locate and load merchandise, and guiding them through projects while maintaining accurate register transactions.

The position requires basic schooling or equivalent experience, some retail technology use, and prior cashier exposure. A customer-oriented mindset and adherence to safety protocols are essential for success.

Qualifikationen

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• Less than 1 Year Experience using a computer, including inputting, accessing, modifying, or outputting information
• Less than 1 Year Experience using common retail technology, such as smart phones and tablets
• 1 Year Retail experience as a cashier
• Ability to obtain sales related licensure or registration as may be required by law

Aufgaben

• Provides SMART customer service at all times through Lowe's customer service policies, procedures and programs
• Seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, and loading merchandise
• Listens to and responds to customer and employee questions by guiding them through projects
• Communicates information to customers regarding stock, special order merchandise, feature benefits, and warranty information
• Coaches and trains associates in departmental duties or sales opportunities (CSA Front End Team)
• Uses a cash register to process sales transactions, returns, and refunds
• Provides proper monetary change to CSA Front End associates for register activities
• Removes security tags, verifies product information, and bags merchandise for customers
• Assists in line vesting to help checkout turnaround time and open additional registers
• Prepares register area and stocking supplies at shift start/end
• Inspects returned merchandise for damages
• Enters and submits customer orders, prints order tickets, verifies receipts, and signs loading tickets
• Looks up product information and competitor prices for price match
• Records all items used in the store on use lists
• Completes cash counting and daily reconciliation duties
• Monitors cash in drawer and cash recycler levels
• Monitors store entrances/exits and assists customers/associates who trigger the alarm
• Detects signs of shoplifting and communicates to management/Asset Protection
• Ensures housekeeping standards and Zone Recovery
• Maintains a safe work environment and conducts daily safety reviews
• Adheres to safety requirements and uses equipment safeguards
• Operates store equipment as needed (e.g., Zebra phone, POS, scanners, CCTV, etc.)
• Performs additional duties as assigned

Kenntnisse

Cashier experience

Retail tech

Customer service

Ausbildung

High school diploma or GED

Jobbeschreibung

Lowe's Home Centers, LLC is hiring for a cashier/retail associate in the United States. The role emphasizes providing SMART customer service, helping customers locate and load merchandise, and guiding them through projects while maintaining accurate register transactions.

The position requires basic schooling or equivalent experience, some retail technology use, and prior cashier exposure. A customer-oriented mindset and adherence to safety protocols are essential for success.