Head Cashier & Customer Experience Lead

Lowe's Companies, Inc.; La Plata (MD); Hybrid; USD 23,000 - 24,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Paid time off

401(k) retirement plan with company 
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Employee discount

Job summary

Lowe’s Companies, Inc. is hiring for a front-end associate to deliver exceptional customer service in a retail setting. You will guide customers through product choices, demonstrate features, and assist with loading merchandise.

The role involves operating a cash register, processing transactions, and maintaining a clean, safe store environment. The position requires a high school diploma or GED, cashier experience, and strong communication.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• Less than 1 Year Experience using a computer, including inputting, accessing, modifying, or outputting information
• Less than 1 Year Experience using common retail technology, such as smart phones and tablets
• 1 Year Retail experience as a cashier
• Ability to obtain sales related licensure or registration as may be required by law

Responsibilities

• Provides SMART customer service at all times through Lowe’s customer service policies, procedures and programs
• Seeks out customers to understand needs and assists in locating, demonstrating, selecting, carrying, and loading merchandise
• Listens to and responds to customer and employee questions by guiding them through projects when necessary
• Communicates information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information
• Coaches, develops, provides feedback, and trains associates in departmental duties or sales opportunities (CSA Front End Team)
• Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
• Provides proper monetary change to CSA Front End associates for register activities
• Removes security tags, verifies product information, and bags merchandise for customers
• Assists in line vesting to help checkout turnaround time and coverage
• Prepares register area at shift start/end and ensures functionality of registers and scanners
• Inspects returned merchandise for damages
• Enters and submits customer orders, prints order tickets, verifies receipts, and signs loading tickets
• Looks up product information and competitor prices for price match
• Records store items on use lists
• Completes cash counting and daily reconciliation duties
• Monitors cash in drawer and cash recycler levels
• Monitors store entrances/exits and assists customers or associates triggering alarms
• Detects shoplifting signs and communicates them to management/Asset Protection
• Maintains housekeeping standards and safety
• Adheres to safety requirements and uses safety devices
• Operates store equipment as needed
• Performs other duties as assigned

Skills

Customer service

Cashier experience

Communication skills

Teamwork

Problem solving

Education

High school diploma or GED

Tools

POS systems

Retail technology

Job description

Lowe’s Companies, Inc. is hiring for a front-end associate to deliver exceptional customer service in a retail setting. You will guide customers through product choices, demonstrate features, and assist with loading merchandise.

The role involves operating a cash register, processing transactions, and maintaining a clean, safe store environment. The position requires a high school diploma or GED, cashier experience, and strong communication.