Head Cashier

Natural Grocers by Vitamin Cottage; Idaho Falls (ID); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Head Cashier to lead the front-end operations with a focus on exceptional customer service. In this dynamic role, you will train and direct cashiers, ensuring a positive experience for every customer. You will be responsible for overseeing daily operations, managing cash transactions, and promoting store initiatives. This is a fantastic opportunity to join a company that values diversity and offers numerous benefits, including medical coverage, paid time off, and advancement opportunities. If you thrive in a fast-paced environment and are passionate about customer service, this position is perfect for you.

Benefits

Birthday Bonus Pay

Vitamin Bucks

Holiday Pay

Paid Time Off

Paid Nutrition Education

Crew Member Discount

Regular Pay Increases

Advancement Opportunities

Health and Wellness Program

Employee Assistance Program

Qualifications

• 1 year of cashiering experience preferred.
• Experience in retail or grocery environments preferred.
• Ability to pass food safety training.

Responsibilities

• Providing World Class Customer Service as the top priority.
• Training and directing cashiers to ensure smooth operations.
• Completing Daily Sales Reports and managing cash drawers.

Skills

Customer Service

Cash Handling

Supervisory Skills

Organizational Skills

Food Safety Knowledge

Education

High School Diploma or GED

Tools

MS Word

Excel

Outlook

Job description

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The Job in a Nutshell:

The Head Cashier is responsible for the successful operation of the front end by cashiering, training, directing, and monitoring cashiers, providing World Class Customer Service, and supporting overall store operations.

Overview

Applications are accepted by the date below, which may be updated if the hiring timeline is extended.

Application deadline: 05/05/2025

Responsibilities

• Providing World Class Customer Service and a positive customer experience as the number one priority.
• Exemplifying integrity, responsibility, and excellence and adhering to all policies.
• Training all cashiers and ensuring they:
• Communicating about the {N}Power program with customers
• Notifying customers that we donate $.05 to the local foodbank for every transaction where a reusable bag is used
• Educating customers on the Nutrient to Know About
• Promoting store seminars and events
• Completing the Daily Sales Report (DSR) and cashier closeout responsibilities.
• Issuing and verifying cash drawers.
• Handling returns and overrides at the front end.
• Addressing customer complaints appropriately.
• Ensuring front end sets are full and well-maintained.
• Overseeing completion of the front end task list daily.
• Maintaining all registers binders.
• Directing cashiers to tasks during slow times at the register.
• Performing general cashiering duties including running a cash register, bagging/boxing groceries, and providing carry out service.
• Monitoring, assigning, and performing cart checks.
• Answering the telephone.
• Assisting in managing special orders.
• Monitoring, assigning, and grinding nut butters.
• Learning product locations in all departments to assist customers.
• Participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock as needed.
• Working a schedule based on store needs, including evenings, weekends, and holidays, with a requirement of five days, 40 hours per week, and attending mandatory meetings.
• This position has limited Manager on Duty responsibilities but is not intended to be the overall Manager on Duty for the store.

All employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.

Qualifications

Recipe for Success:

• High School diploma, GED, or equivalent preferred.
• Experience in retail or grocery environments preferred; natural foods background is a plus.
• 1 year of cashiering experience preferred.
• 1 year of supervising others preferred.
• Ability to pass food safety training and maintain certifications.
• Ability to manage changing priorities and stay focused.
• Sense of urgency in completing tasks.
• Excellent customer service skills.
• Highly organized with attention to detail.
• Ability to follow directions and complete tasks.
• Must be cashier trained and able to count currency.
• Proficient in MS Word, Excel, and Outlook.

This job description is not a contract and is subject to change. Employees must accomplish tasks assigned by their managers, even if not listed here.

Benefits

Overview of benefits offered to our crew:

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 annually)
• Holiday Pay for 5 holidays
• Paid Time Off (sick days and vacation)
• Paid Nutrition Education
• Good4u Crew Member Discount
• {N}power Program
• Regular pay increases
• Advancement opportunities
• Health and Wellness Program
• Employee Assistance Program
• Employee Referral Program

Full-Time Crew Members (30+ hours/week)

• Medical, Dental, and Vision Insurance
• Paid Parental and Medical Leave
• Company Paid Short-Term Disability and Life Insurance
• Voluntary benefits (hospital, accident, long-term disability, term life)
• Retirement Savings Plan (401k) with company match
• Flexible Spending Accounts (FSA and HSA)

Diversity Statement

We believe all people should experience health and wellbeing. We honor diversity and cultivate inclusion in our organization, embracing differences in gender, race, ethnicity, sexual orientation, religion, abilities, age, cultural backgrounds, thoughts, and ideas. We are committed to a diverse and inclusive environment where our crew can thrive.

Physical Capabilities and Environmental Demands

Physical requirements include lifting, pushing, pulling, using a computer, walking, standing, and reaching. Environmental conditions may involve working with tools, dust, fumes, noise, and outdoor elements.