Head Branch Operations Leader — HQ Customer Experience

First State Bank of Middlebury; Middlebury (IN); On-site; USD 65,000 - 95,000; Full time

Job summary

First State Bank of Middlebury is seeking a Branch Operations Manager at our Main Office to lead a flagship location and shape daily customer experience in a high-visibility headquarters setting.

You will develop a diverse team, uphold compliance and controls, drive efficiency, and collaborate with lenders and treasury specialists to deepen relationships with local families and businesses.

Qualifications

• 3+ years of retail banking or branch operations leadership experience.
• Proven ability to lead in a complex, high-traffic environment.
• Strong understanding of banking regulations and operational controls.
• Exceptional interpersonal and communication skills across diverse groups.
• Cultural awareness and a customer-first mindset.

Responsibilities

• Lead a High-Profile Team: Inspire and develop a team that represents the best of our bank; Foster a culture of service, accountability, and collaboration; Serve as a role model within a headquarters environment.

Skills

Retail banking leadership

High-traffic environment

Customer service excellence

Regulatory knowledge

Communication skills

Job description

First State Bank of Middlebury is seeking a Branch Operations Manager at our Main Office to lead a flagship location and shape daily customer experience in a high-visibility headquarters setting.

You will develop a diverse team, uphold compliance and controls, drive efficiency, and collaborate with lenders and treasury specialists to deepen relationships with local families and businesses.