Branch Operations & Sales Leader

Needham Bank; Newburyport (MA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Full medical and dental insurance

HRA

401(k) with 8% bank match

Paid time off (PTO)

Paid holidays

Bonus program

Flexible spending accounts

Vision service plan

Group term life insurance

Short/long term disability insurance

Tuition reimbursement

Employee Assistance Program

Job summary

Needham Bank is seeking a Branch Manager to oversee day-to-day branch operations, sales and service, risk management, and personnel leadership. The role emphasizes acquiring new business and strengthening relationships, with internal focus on branch performance.

Responsibilities include coaching staff, ensuring policy compliance, evaluating performance, and representing the bank in the community. A strong customer-service mindset and leadership skills are essential.

Qualifications

• Must be able to perform all essential duties satisfactorily.
• Accommodations may be provided as determined by management.

Responsibilities

• Promote and ensure best-in-class customer experience through coaching and development of branch staff.
• Oversee day-to-day sales, service, and operations with focus on compliance and efficiency.
• Manage branch staff, conduct evaluations, and coordinate training as needed.
• Assist customers with account issues and new services; ensure timely responses to inquiries.

Skills

Leadership

Coaching

Customer service

Team management

Communication

Job description

Needham Bank is seeking a Branch Manager to oversee day-to-day branch operations, sales and service, risk management, and personnel leadership. The role emphasizes acquiring new business and strengthening relationships, with internal focus on branch performance.

Responsibilities include coaching staff, ensuring policy compliance, evaluating performance, and representing the bank in the community. A strong customer-service mindset and leadership skills are essential.