Head Baker

Crumbl Cookies | Cypress, Towne Lake, Memorial, Sugar Land and The Woodlands; Houston (TX); On-site; USD 43,000 - 65,000; Full time

Job summary

Crumbl Cookies is seeking a Head Baker to uphold our standard of high-quality, made-from-scratch cookies. You will oversee mixing, balling, baking, and dressing cookies, ensuring every batch meets customer and corporate expectations.

This role requires strong leadership, excellent communication, and a hands-on approach to training crew members. The Head Baker collaborates with the store team to keep operations running smoothly and to maintain Crumbl's reputation for world-class cookies.

Qualifications

• Maintains high quality in cookie production (mixing, balling, dressing).
• Strong communication to address quality issues.
• Proven leadership and ability to manage a team.

Responsibilities

• Monitor and guide crew during mixing, balling, baking, and dressing cookies.
• Educate crew on real-time issues, fixes, and preventive measures.
• Ensure adherence to baking processes, thaw/rest times, and quality standards.
• Coordinate with corporate team to meet quality expectations.

Skills

Quality control

Communication

Leadership

Staff supervision

Job description

Crumbl bakes the best cookies in the whole world! We pride ourselves on creating high-quality, made-from -scratch, unique and flavorful cookies. Our cookies are featured on every social media platform and on our video boards throughout the store. When you enter a Crumbl Cookie store, you will have a high expectation for what these cookies should look like and taste like. Our head baker is responsible for ensuring that every cookie meets customer (and corporate) expectations.

Why would YOU want to be our head baker?

• You believe in baking and serving the world's best cookies
• You take pride in your store's quality
• You have an "ownership mentality" that translates to a well-run business that serves only the best products

A head baker should have the following qualifications:

• Shows exemplary quality in their work with mixing, balling, and dressing cookies.
• Has good communication skills and can speak up when they see poor quality.
• Has high expectations and good leadership skills.
• Maintains at least 20 hours in the store
• Monitors and observes crew members on mixing, balling, baking, and dressing.
• Communicates directly with crew members when quality issues are observed. Critiques with kindness.
• Educates and informs crew members of real-time issues, how the issue is being fixed, and how to prevent the issue in the future.
• Ensures all crew members are following baking processes such as thaw times, bake times, and rest times.
• Communicates with Corporate team to ensure quality standards are being met