Head Baker: Quality Lead for World-Class Cookies

Ontario Trillium Foundation; Sugar Land (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Crumbl Cookies is seeking a Head Baker to oversee all cookie quality from mixing to baking and dressing. You will ensure every batch meets the brand’s high standards and reflects our commitment to scratch-made, flavorful cookies.

As head baker, you will lead and mentor crew members, enforce bake times and thaw/rest protocols, and coordinate with store leadership to deliver consistently excellent products that delight customers.

Qualifications

• Shows exemplary quality in their work with mixing, balling, and dressing cookies.
• Has good communication skills and can speak up when they see poor quality.
• Has high expectations and good leadership skills.
• Maintains at least 20 hours in the store
• Monitors and observes crew members on mixing, balling, baking, and dressing.
• Communicates directly with crew members when quality issues are observed. Critiques with kindness.
• Educates and informs crew members of real-time issues, how the issue is being fixed, and how to prevent the issue in the future.
• Ensures all crew members are following baking processes such as thaw times, bake times, and rest times.
• Communicates with Corporate team to ensure quality standards are being met

Responsibilities

• Ensure every batch meets customer and corporate expectations.
• Oversee mixing, baking, and dressing processes.
• Lead and train crew to maintain quality standards.

Skills

Quality control

Leadership

Baking expertise

Communication

Quality standards

Job description

Crumbl Cookies is seeking a Head Baker to oversee all cookie quality from mixing to baking and dressing. You will ensure every batch meets the brand’s high standards and reflects our commitment to scratch-made, flavorful cookies.

As head baker, you will lead and mentor crew members, enforce bake times and thaw/rest protocols, and coordinate with store leadership to deliver consistently excellent products that delight customers.