HCV Moves Coordinator: Fast-Track Access to Housing

Banner Personnel; Chicago (IL); On-site; USD 22,000 - 31,000; Full time

Job summary

CVR in Chicago seeks a Housing Choice Voucher Moves Coordinator to assist low-income families through the HCV process, coordinating moves, and liaising with landlords to ensure successful entries to the program.

The role emphasizes exceptional customer service, clear communication, and accurate data entry into Yardi and SharePoint, with duties ranging from intake to documentation and guidance on portals and forms.

Qualifications

• High school diploma or GED required.
• 3-5 years of client service experience required.
• Knowledge of Yardi, Salesforce, and SharePoint preferred.
• Bi-lingual Spanish is a plus.

Responsibilities

• Greet walk-in clients and route them to the appropriate staff.
• Explain recertification, interim, moves, and inspections processes.
• Process changes in family composition, income, and moves requests.
• Enter data into Yardi and SharePoint with accuracy.
• Assist clients with accessing client service portals and web resources.

Skills

Customer service

Adaptability

Written communication

Microsoft Office

Education

High school diploma or GED

Tools

Yardi

Salesforce

SharePoint

Job description

CVR in Chicago seeks a Housing Choice Voucher Moves Coordinator to assist low-income families through the HCV process, coordinating moves, and liaising with landlords to ensure successful entries to the program.

The role emphasizes exceptional customer service, clear communication, and accurate data entry into Yardi and SharePoint, with duties ranging from intake to documentation and guidance on portals and forms.