HCV Housing Coordinator

Newport News City Redevelopment & Housing Authority (VA); Newport News (VA); On-site; USD 35,000 - 52,000; Full time

Job summary

Newport News City Redevelopment & Housing Authority in Virginia is seeking an intermediate skilled administrative support specialist to interview clients for program eligibility and annual recertification, process eligibility documents, maintain files, and prepare reports under supervision.

The role involves data entry, calculating gross income for HUD eligibility, coordinating with housing authorities, and supporting the Housing Choice Voucher program; requires an Associates/Technical degree

Qualifications

• Associates/Technical degree with coursework in business administration, sociology, or related field and moderate experience in customer service and determining program eligibility in a public housing environment.
• Obtain HCV Specialist, HCV Rent Calculation, Enterprise Income Verification certifications within one year of hire.
• Valid driver's license in the Commonwealth of Virginia.

Responsibilities

• Interview residents to determine eligibility and annual recertification.
• Process income documents, data entry, rent computations, and move-related paperwork.
• Prepare reports and maintain accurate files and records.
• Coordinate with HUD guidelines for annual/interim re-examinations and moves.
• Respond to inquiries and resolve complex issues as needed.
• Review and verify gross income for HUD eligibility and collaborate with other agencies as needed.
• Prepare re-examination packages for elderly and disabled clients.

Skills

Interviewing clients

Data entry

Rent calculations

Income verification

Report writing

Customer service

Communication

Office procedures

Education

Associates/Technical degree in business administration, sociology, or related field

Tools

Microsoft Office

HUD data systems

Job description

GENERAL DEFINITION OF WORK

Performs intermediate skilled administrative support work interviewing clients for program eligibility and annual recertification, processing eligibility and income documents for participants in housing assistance programs, maintaining files and records, preparing reports, and related work as apparent or assigned. Work is performed under the limited supervision of the Senior Assisted Housing Coordinator.

TYPICAL TASKS (Examples Only)

Completes certifications/re-certifications of resident’s eligibility and income; gathers information for annual re-examinations and issuance of Housing Choice Vouchers including data entry, income calculations, rent computations, scheduling and interviewing clients, etc.; processes and mails’ annual recertification letters to residents and landlords. Assists with planning, coordinating, organizing, scheduling, and monitoring work according to HUD guidelines for annual, interim, and client moves. Receives and responds to inquiries; resolves more complex issues as needed. Calculates and enters interim changes, annual re-certifications, and move-ins into computer systems; reviews, verifies, processes, and calculates gross income for HUD eligibility. Collaborates with other agencies to obtain client information; reports client information to housing authorities in various states. Prepares reports and other types of correspondence; prepares and maintains files and records. Prepares termination letters for clients in violation of the program; prepares paperwork for the hearing panel. Prepares re-examination packages for elderly and disabled clients.

KNOWLEDGE, SKILLS AND ABILITIES

General knowledge of HUD policy concerning Section 8 and public housing; general knowledge of the principles and practices of assisted housing occupancy management; general knowledge of Federal guidelines regarding assisted housing; general knowledge of the policies and procedures of the Authority related to Section 8 and public housing occupancy; general knowledge of HUD assisted housing rules and regulations; general knowledge of standard office practices, procedures and equipment; general knowledge of regulations, policies, and procedures pertaining to Housing Choice Voucher program eligibility and selection; ability to work with a diverse group of people; ability to type at a reasonable rate of speed; ability to prepare clear and concise reports; ability to communicate and present ideas clearly and effectively both orally and in writing; ability to establish and maintain effective working relationships with government officials, associates, residents, landlords, realtors, businesses, and the general public.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE (The following requirements may be used to evaluate applicants for applicable, employment. When equivalent substitution will be allowed for differences in experience and education.)

Associates/Technical degree with coursework in business administration, sociology, or related field and moderate experience in customer service and determining program eligibility in a public housing environment, or equivalent combination of education and experience.

SPECIAL REQUIREMENTS

Obtain HCV Specialist, HCV Rent Calculation, Enterprise Income Verification certifications within one year of hire. Complete HUD Fair Housing, Effective Interviewing and Fraud Prevention, and Information Systems Security Awareness training within six months of hire. Valid driver's license in the Commonwealth of Virginia.