HCV Program Administrative Specialist

Cincinnati Metropolitan Housing Authority; Cincinnati (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Cincinnati Metropolitan Housing Authority is seeking an organized, customer-focused Office Specialist II to support the Housing Choice Voucher program. The role emphasizes accurate record keeping, data entry, and responsive service to participants, landlords, and CMHA staff.

The position requires strong communication, confidentiality, and the ability to manage multiple tasks while meeting deadlines, all in alignment with CMHA's Gold Standards.

Qualifications

• High school diploma or equivalent required; related administrative experience preferred.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office, including Word and Excel.
• Ability to type 55 WPM.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to manage multiple tasks while meeting deadlines.

Responsibilities

• Prepare correspondence, reports, and program documents.
• Enter and maintain accurate data in agency systems.
• Assist with processing participant and owner information.
• Support rent reasonableness reviews and unit setup activities.
• Schedule appointments and assist with recertifications and briefings.
• Manage mailings, filing, scanning, and document tracking.
• Conduct unit and owner background checks.
• Provide lobby coverage and respond to inquiries by phone, online, and in person.
• Deliver outstanding customer service in accordance with CMHA's Gold Standards.
• Support departmental operations and special projects as assigned.

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

Confidentiality

Judgment

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Cincinnati Metropolitan Housing Authority is seeking an organized, customer-focused Office Specialist II to support the Housing Choice Voucher program. The role emphasizes accurate record keeping, data entry, and responsive service to participants, landlords, and CMHA staff.

The position requires strong communication, confidentiality, and the ability to manage multiple tasks while meeting deadlines, all in alignment with CMHA's Gold Standards.