HCM Implementation Consultant - SaaS HR & Payroll

Resourcing Edge Services LLC; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Wellbeing programs

Retirement plan

Other financial benefits

Paid time off

Overtime pay for non-exempt employees

Robust learning and development

Reimbursement of job-related expenses

Employee perks and discounts

Job summary

OneDigital is hiring a HCM Implementation Consultant to lead payroll and HRIS projects for our clients. You will guide customers through design, build, testing and deployment of the MP SaaS solution with a focus on HR and payroll processes.

The role involves managing implementation plans, training customers, and partnering with internal teams to deliver an integrated solution; strong communication and problem-solving skills are essential.

Qualifications

• Minimum of 3 years delivering payroll services, including payroll tax, with strong business process knowledge related to payroll services.
• Minimum of 2 years working with payroll software, iSolved experience preferred.
• Software implementation experience, preferably in a SaaS environment.
• Four-year college degree or equivalent education/business experience.
• Strong technical aptitude and capabilities.
• Passion for delivering exceptional customer service and problem-solving skills.
• Strong attention to detail and time management skills, including the ability to manage multiple projects at one time.
• Excellent written and verbal communication skills.

Responsibilities

• Leads new customers through platform implementations, ensuring the customer's employee data, payroll, and HR business processes are configured accurately.
• Manages project plans to ensure project deliverables and customer launch dates are met.
• Partners with other MP teams to ensure all customer needs are delivered through an integrated implementation approach.
• Monitors the implementation process for potential issues and escalates issues as needed to ensure the customer's needs are met and the implementation process schedule is maintained.
• Prepares customers for post-implementation self-sufficiency by delivering system training as part of the Implementation process.
• Contributes to the evolution and improvement of the Payroll Implementation process by providing feedback and sharing ideas that will increase customer satisfaction, drive efficiency or enhance our technical capability.
• Builds solution, customer and industry knowledge by leveraging the appropriate internal and external resources.
• Adheres to company and departmental policies.
• Provide pre-sales support to the sales team as necessary.
• Cross trains on all iSolved services.
• Provides training to new clients.
• Provides recommendations to clients as to how they can best use iSolved.
• Provide weekly reporting as required by manager.

Skills

Payroll implementation

SaaS experience

Customer service

Project management

Communication skills

Education

Bachelor's degree

Tools

iSolved

Windows

Excel

Job description

OneDigital is hiring a HCM Implementation Consultant to lead payroll and HRIS projects for our clients. You will guide customers through design, build, testing and deployment of the MP SaaS solution with a focus on HR and payroll processes.

The role involves managing implementation plans, training customers, and partnering with internal teams to deliver an integrated solution; strong communication and problem-solving skills are essential.