HCM Implementation Consultant

Resourcing Edge Services LLC; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Wellbeing programs

Retirement plan

Other financial benefits

Paid time off

Overtime pay for non-exempt employees

Robust learning and development

Reimbursement of job-related expenses

Employee perks and discounts

Job summary

OneDigital is hiring a HCM Implementation Consultant to lead payroll and HRIS projects for our clients. You will guide customers through design, build, testing and deployment of the MP SaaS solution with a focus on HR and payroll processes.

The role involves managing implementation plans, training customers, and partnering with internal teams to deliver an integrated solution; strong communication and problem-solving skills are essential.

Qualifications

• Minimum of 3 years delivering payroll services, including payroll tax, with strong business process knowledge related to payroll services.
• Minimum of 2 years working with payroll software, iSolved experience preferred.
• Software implementation experience, preferably in a SaaS environment.
• Four-year college degree or equivalent education/business experience.
• Strong technical aptitude and capabilities.
• Passion for delivering exceptional customer service and problem-solving skills.
• Strong attention to detail and time management skills, including the ability to manage multiple projects at one time.
• Excellent written and verbal communication skills.

Responsibilities

• Leads new customers through platform implementations, ensuring the customer's employee data, payroll, and HR business processes are configured accurately.
• Manages project plans to ensure project deliverables and customer launch dates are met.
• Partners with other MP teams to ensure all customer needs are delivered through an integrated implementation approach.
• Monitors the implementation process for potential issues and escalates issues as needed to ensure the customer's needs are met and the implementation process schedule is maintained.
• Prepares customers for post-implementation self-sufficiency by delivering system training as part of the Implementation process.
• Contributes to the evolution and improvement of the Payroll Implementation process by providing feedback and sharing ideas that will increase customer satisfaction, drive efficiency or enhance our technical capability.
• Builds solution, customer and industry knowledge by leveraging the appropriate internal and external resources.
• Adheres to company and departmental policies.
• Provide pre-sales support to the sales team as necessary.
• Cross trains on all iSolved services.
• Provides training to new clients.
• Provides recommendations to clients as to how they can best use iSolved.
• Provide weekly reporting as required by manager.

Skills

Payroll implementation

SaaS experience

Customer service

Project management

Communication skills

Education

Bachelor's degree

Tools

iSolved

Windows

Excel

Job description

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves. We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

We kindly ask that external recruiters, agencies, and search firms do not contact our hiring managers or employees directly regarding open positions. All candidate submissions must go through our official application process and must be made aware to our internal Talent Acquisition team to verify candidate ownership. Unsolicited resumes or candidate profiles sent to OneDigital without a prior signed agreement will be considered the property of OneDigital. In such cases, OneDigital reserves the right to pursue and hire those candidates without any financial obligation to the agency or recruiter.

Our Newest Opportunity: The HCM Implementation Consultant

will be responsible for assisting our customers with the design and implementation of their MP solution. As functional experts, they lead the customer in the build, testing and implementation of their SaaS software solution, with a primary focus on HR, and payroll business processes. Since this position has the most frequent contact with the customers during implementation, this person must provide exceptional, seamless service for the clients and all of their needs.

Essential Duties and Responsibilities

• Leads new customers through platform implementations, ensuring the customer's employee data, payroll, and HR business processes are configured accurately.
• Manages project plans to ensure project deliverables and customer launch dates are met.
• Partners with other MP teams to ensure all customer needs are delivered through an integrated implementation approach.
• Monitors the implementation process for potential issues and escalates issues as needed to ensure the customer's needs are met and the implementation process schedule is maintained.
• Prepares customers for post-implementation self-sufficiency by delivering system training as part of the Implementation process.
• Contributes to the evolution and improvement of the Payroll Implementation process by providing feedback and sharing ideas that will increase customer satisfaction, drive efficiency or enhance our technical capability.
• Builds solution, customer and industry knowledge by leveraging the appropriate internal and external resources.
• Adheres to company and departmental policies.
• Provide pre-sales support to the sales team as necessary.
• Cross trains on all iSolved services.
• Provides training to new clients.
• Provides recommendations to clients as to how they can best use iSolved.
• Provide weekly reporting as required by manager.

Qualifications, Skills and Experience Required

• Minimum of 3 years of experience in delivering payroll services, including payroll tax, with strong business process knowledge related to payroll services.
• Minimum of 2 years working with payroll software, iSolved experience preferred.
• Software implementation experience, preferably in a SaaS environment.
• Four-year college degree or equivalent education/business experience.
• Strong technical aptitude and capabilities.
• Passion for delivering exceptional customer service and problem-solving skills.
• Strong attention to detail and time management skills, including the ability to manage multiple projects at one time.
• Excellent written and verbal communication skills.

Education, Training and Experience

• Certified Payroll Professional or Fundamentals of Payroll Certification a plus, but not required.
• Proficiency with Windows and Excel.
• Capable of navigating multiple types of client interactions appropriately and possesses strong client relationship building skills.

Compensation & Benefits

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance.

• health
• wellbeing
• retirement
• other financial benefits
• paid time off
• overtime pay for non-exempt employees
• robust learning and development programs
• reimbursement of job-related expenses
• employee perks and discounts

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals. OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here. Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant: City and County of San Francisco City of Los Angeles County of Los Angeles Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, NewMexico, Oregon, Rhode Island, Vermont and Washington. In short, we believe in hiring the most qualified applicant for the position, regardless of background.

To learn more, visit: www.onedigital.com/careers

OneDigitalis a growing organization of caring, collaborative, and driven professionals who have dedicated their careers to improving the lives of millions of people every day. We are in the people business. We offer employers and individuals insurance, financial services and HR consulting services, which improve the wellbeing, health and financial security of people across the US. Learn More At OneDigital, our promise is to help you do your best work and live your best life. Working at OneDigital is more than a career, it is a calling to serve. It is “a career of consequence.” We set the bar high and the pace fast. We value growth and learning and always make time to celebrate our successes. We have each other's back and use words like love and family in the same sentence with achievement and accountability.

Join the OneDigital Professional Network We believe in living with purpose and thriving both as individuals and as communities. We call this “walking the talk”, and it’s why we offer the same total-wellbeing benefits to our people as we do our clients. It also means feeling safe to speak up, being seen and respected for who you truly are, and being cared for by your leaders and team members. Learn more: Diversity, Equity, Inclusion, and Belonging at OneDigital Careers at OneDigital Culture at OneDigital Follow us on LinkedIn