HCM Client Support Consultant II

ADP, Inc.; Alpharetta (GA); On-site; USD 52,000 - 70,000; Full time

Job summary

ADP is hiring a Client Service Consultant to resolve client issues, train users on ADP technology, and deliver exceptional service across payroll, HR, time, and benefits platforms. You’ll handle inquiries from clients with 1,000+ employees and maintain ADP’s trusted service reputation.

You will thrive in a metrics-driven call center environment, building rapport with clients and guiding them through solutions while upholding ADP’s integrity and service standards.

Qualifications

• Prior client service or systems integration experience.

Responsibilities

• Research, troubleshoot, and resolve ADP/client application issues.
• Communicate and exceed client expectations in every interaction.
• Educate and provide recommendations and turn client input into actionable solutions.

Skills

Client service experience

Job description

ADP is hiring a Client Service Consultant to resolve client issues, train users on ADP technology, and deliver exceptional service across payroll, HR, time, and benefits platforms. You’ll handle inquiries from clients with 1,000+ employees and maintain ADP’s trusted service reputation.

You will thrive in a metrics-driven call center environment, building rapport with clients and guiding them through solutions while upholding ADP’s integrity and service standards.