HCBS Supervisor: Care, Compliance & Impact

Optimum Connect Health Services; New York (NY); On-site; USD 61,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) with Employer Match

Life and Disability Insurance

Job summary

Optimum Connect Health Services in New York is seeking a HCBS Supervisor to oversee daily program operations, supervise case managers and direct support staff, and ensure compliance with Medicaid, state, and HCBS regulations. This leadership role focuses on staff supervision, care coordination, documentation, quality assurance, and client advocacy, with in-person office duties and occasional community visits.

Bachelor’s degree and 2–3+ years HCBS experience preferred.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Nursing, Human Services, or related field (Master’s preferred)
• 2–3+ years of HCBS, Medicaid, or community-based services experience
• Supervisory experience preferred
• Strong knowledge of Medicaid compliance and documentation
• Excellent leadership, communication, and organizational skills
• Proficiency with EHR or care coordination systems

Responsibilities

• Supervise HCBS staff, including case managers and direct support professionals
• Assign and monitor caseloads for timely service delivery
• Ensure compliance with Medicaid and HCBS requirements
• Oversee individualized service plans and person-centered care
• Conduct staff training, supervision, and performance evaluations
• Review documentation in EHR and case management systems
• Serve as a liaison for clients, families, and community partners
• Participate in audits, quality improvement, and crisis response

Skills

Staff supervision

Regulatory compliance

Leadership

Documentation

Communication

Care coordination

EHR proficiency

Education

Bachelor’s degree in Social Work, Psychology, Nursing, Human Services, or related field

Master’s preferred

Tools

EHR systems

Care coordination systems

Job description

Optimum Connect Health Services in New York is seeking a HCBS Supervisor to oversee daily program operations, supervise case managers and direct support staff, and ensure compliance with Medicaid, state, and HCBS regulations. This leadership role focuses on staff supervision, care coordination, documentation, quality assurance, and client advocacy, with in-person office duties and occasional community visits.

Bachelor’s degree and 2–3+ years HCBS experience preferred.