Health Home Case Manager Supervisor

JCCA; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

JCCA is seeking an Health Home Care Manager (HHCM) Supervisor to lead a care management team under Health Home Core Services. The role focuses on addressing barriers to care and ensuring coordinated, member-centered service delivery.

The supervisor will oversee referrals, enrollment, and documentation, guiding staff in clinical and administrative duties, audits, and continuous quality improvement. Travel within NYS may be required.

Qualifications

• Master's Degree in Social Work, Psychology, or Health/Public Administration or RN with supervisory experience.
• Experience coordinating services for individuals with disabilities, complex trauma, or special needs.
• Strong organizational, communication, and computer skills.
• Ability to travel within NYS.
• Confidentiality and adaptability to program needs.

Responsibilities

• Supervise HHCMs delivering Health Home’s six core services by acuity.
• Ensure timely face-to-face contacts and proper documentation.
• Maintain adherence to regulations and conduct audits for quality.
• Provide clinical guidance on motivational interviewing and engagement.
• Assign and monitor caseloads for service provision and billing accuracy.
• Coordinate with finance on claims and reconciliations.
• Support team coverage needs and collaborate with stakeholders.
• Maintain program census, including intake, enrollment, and discharges.
• Attend meetings and trainings, oversee hiring, evaluations, and staff performance.
• Represent the program with Medicaid MCOs, SPA, HCBS providers.
• Participate in policy development and quality improvement.

Skills

Supervisory experience

Communication

Organizational skills

Computer skills

Travel within NYS

Confidentiality

Education

Master’s degree in Social Work / Psychology / Health Administration

RN with 2+ years supervisory experience

Job description

The Health Home Care Manager (HHCM) Supervisor ensures the care management team effectively delivers services in accordance with Health Home Core Services. This role supports staff in addressing barriers to care—such as financial hardship, housing, transportation, social support, and health literacy—through clinical guidance and administrative oversight. The Supervisor monitors the referral and enrollment process, ensures timely documentation and quality service delivery, and promotes a coordinated, member-centered approach. They serve as a resource for HHCMs, fostering accountability, compliance, and continuous improvement in care coordination.

Key Responsibilities:

• Supervise HHCMs in delivering Health Home’s six core services based on member acuity.
• Ensure timely face-to-face contacts, documentation (POC, CANS, progress notes), and compliance with Health Home IT systems.
• Maintain adherence to federal, state, and city regulations and conduct regular audits for quality assurance.
• Provide clinical guidance on motivational interviewing, member engagement, and self-management.
• Assign and monitor caseloads to ensure service provision and billing accuracy.
• Coordinate with finance on claims and reconciliations.
• Support team coverage needs and collaborate with stakeholders to assess member service needs.
• Maintain program census, including intake, enrollment, and discharges.
• Attend meetings and trainings, and oversee hiring, evaluations, and staff performance.
• Represent the program internally and externally, and ensure coordination with Medicaid MCOs, SPA, and HCBS providers.
• Participate in policy development, quality improvement, and after-hours coverage as needed.

Qualifications:

• Required:
  • Master’s Degree (Social Work, Psychology, Health/Public Administration) or RN with 2+ years’ relevant supervisory experience.
  • Experience with service coordination for individuals with disabilities, complex trauma, or special needs.
  • Strong organizational, communication, and computer skills.
  • Ability to work with diverse teams and travel within NYS.
  • Confidentiality and adaptability to program needs.
• Preferred:
  • Bilingual (Spanish)
  • Knowledge of person-centered planning, cultural competency, LGBTQ+ issues
  • Experience with community safety and outreach