HCB Training Design Lead & Learning Architect

Madison Reed; United States; Remote; USD 120,000 - 125,000; Full time

Benefits offered by this job

Comprehensive Healthcare

100% Company Paid Short and Long Term

401k Participation and Equity Grants

Continuing Education Contributions

HSA Employer Contributions and FSA

Parental Leave Program

Commuter Benefits

Paid Time Off Program

Discounts on Madison Reed products

Company events

Job summary

Madison Reed is seeking a Senior Manager, HCB Training Design & Enablement to design scalable learning and performance solutions for our Hair Color Bar network. You will serve as the HCB learning architect, translating business priorities into practical, engaging experiences and owning the LMS for the HCB population.

Reporting to the VP, you will personally produce onboarding programs, instructor-led and digital learning, assessments, certifications, and performance-support tools, while shaping

Qualifications

• 7+ years in instructional design, Learning & Development, field learning, or capability development.
• Deep hands-on instructional-design experience.
• Experience designing onboarding, assessments, certification, and/or train-the-trainer programs.
• Experience supporting frontline teams in multi-unit retail, hospitality, beauty, service, or another distributed field organization.
• Strong LMS and learning-technology experience.
• Franchise training or enablement experience preferred.
• Bachelor’s degree preferred or equivalent relevant experience.

Responsibilities

• Own the HCB learning architecture and develop role-based learning journeys for key HCB positions.
• Lead the redesign and standardization of HCB onboarding for District Manager, General Manager and frontline roles.
• Personally design and develop high-priority in-person, virtual, and digital learning solutions from concept through implementation.
• Translate SME knowledge into clear learning objectives, practice, assessments, facilitator resources, and performance-support tools.
• Diagnose business and performance gaps to determine when training, communication, process changes, or other solutions are needed.
• Design scalable onboarding, training, certification, and train-the-trainer solutions for future franchise owners and operators.
• Partner with Director of Field Training to align Denovo field training with training principles and delivery architecture.
• Deliver scalable practical solutions using adult-learning principles, AI, and learning technology.

Skills

Hands-on design

LMS expertise

Project management

Cross-functional

Communication

Franchise training

AI learning

Digital learning

Education

Bachelor’s degree or equivalent

Tools

Digital authoring tools

AI-enabled tools

Job description

Madison Reed is seeking a Senior Manager, HCB Training Design & Enablement to design scalable learning and performance solutions for our Hair Color Bar network. You will serve as the HCB learning architect, translating business priorities into practical, engaging experiences and owning the LMS for the HCB population.

Reporting to the VP, you will personally produce onboarding programs, instructor-led and digital learning, assessments, certifications, and performance-support tools, while shaping