Hazardous Waste Customer Support Specialist

Heidelberg Materials North America; Harleyville (SC); On-site; USD 43,000 - 50,000; Full time

Benefits offered by this job

401(k) with company match

Comprehensive benefits package

Paid time off & holidays

Job summary

Heidelberg Materials North America is seeking a customer service specialist to be the primary contact for hazardous waste customers, handling inquiries, orders, scheduling, and regulatory documentation to ensure compliance. You will collaborate with operations, transportation, and sales to deliver reliable service.

Ideal candidates bring strong communication, multi-tasking ability, and solid knowledge of regulatory requirements, with proficiency in Excel for tracking, forecasting, and reporting.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of regulatory, compliance, and documentation requirements for hazardous waste services.
• Problem-solving mindset with the ability to analyze information and propose practical solutions.
• Proficiency in Excel for tracking, forecasting and reporting activities.

Responsibilities

• Serve as the primary point of contact for hazardous waste customers, providing timely and professional support.
• Coordinate customer orders, service requests, scheduling, and documentation to ensure regulatory compliance.
• Partner with operations, transportation, and sales teams to deliver exceptional customer experiences.
• Resolve customer inquiries and issues efficiently while maintaining accurate records and communications.
• Monitor customer accounts and identify opportunities to improve service quality and operational effectiveness.

Skills

Customer service

Multi-tasking

Regulatory compliance

Problem solving

Forecasting and reporting

Tools

Excel

Job description

Heidelberg Materials North America is seeking a customer service specialist to be the primary contact for hazardous waste customers, handling inquiries, orders, scheduling, and regulatory documentation to ensure compliance. You will collaborate with operations, transportation, and sales to deliver reliable service.

Ideal candidates bring strong communication, multi-tasking ability, and solid knowledge of regulatory requirements, with proficiency in Excel for tracking, forecasting, and reporting.