Customer Svc Rep I

Heidelberg Materials; South Carolina; On-site; USD 43,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

HRA

FSA

AD&D

Disability insurance

Life insurance

Paid vacation

Paid sick leave

Paid holidays

401(k)

Job summary

Heidelberg Materials is hiring for a hazardous waste customer service role in the United States. You will be the main contact for customers, coordinating orders and documentation to ensure compliance, while collaborating with operations, transportation and sales teams to deliver exceptional service.

The position requires strong communication, multitasking, and Excel skills to track data, forecast needs, and report on performance.

Qualifications

• Strong customer service skills and relationship-building abilities.
• Ability to manage multiple priorities in a fast-paced setting.
• Knowledge of regulatory, compliance, and documentation needs for hazardous waste.
• Problem-solving mindset with ability to analyze information and propose solutions.
• Proficiency in Excel for tracking, data organization, forecasting and reporting.
• Collaborative approach and effective communication with drivers, ops and sales.
• Experience interacting with customers and operations teams in a service environment.
• Attention to detail, organization, and responsiveness in a dynamic setting.

Responsibilities

• Serve as the primary point of contact for hazardous waste customers and provide timely support.
• Coordinate orders, service requests, scheduling, and documentation for regulatory compliance.
• Partner with operations, transportation, and sales to deliver strong customer experiences.
• Resolve inquiries and issues while maintaining accurate records and communications.
• Monitor accounts and identify opportunities to improve service quality and operations.

Skills

Customer service

Multitasking

Regulatory knowledge

Problem solving

Excel proficiency

Communication

Team collaboration

Attention to detail

Tools

Microsoft Excel

Job description

Serve as the primary point of contact for hazardous waste customers, providing timely and professional support.

Coordinate customer orders, service requests, scheduling, and documentation to ensure regulatory compliance.

Partner with operations, transportation, and sales teams to deliver exceptional customer experiences.

Resolve customer inquiries and issues efficiently while maintaining accurate records and communications.

Monitor customer accounts and identify opportunities to improve service quality and operational effectiveness.

What Are We Looking For

Strong customer service skills with the ability to build positive relationships and communicate effectively.

Demonstrated ability to manage multiple priorities in a fast-paced, detail-oriented environment.

Working knowledge of regulatory, compliance, and documentation requirements related to hazardous waste services.

Problem-solving mindset with the ability to analyze information and identify practical solutions.

Proficiency in Microsoft Excel, including the ability to maintain tracking spreadsheets, organize data, and support forecasting and reporting activities.

Collaborative office environment supporting hazardous waste operations and customer service activities.

Frequent interaction with customers, drivers, operations personnel, and sales teams.

Fast-paced setting requiring attention to detail, organization, and responsiveness.

What We Offer

Competitive base salary $20.49 - $24.08 ($42,620 - $50,080)

401(k) retirement savings plan with an automatic company contribution as well as matching contributions.

Highly competitive benefits programs, including:

• Medical
• Dental
• Vision along with Prescription Drug Benefits Health Savings Account (HSA)
• Health Reimbursement Account (HRA)
• Flexible Spending Account (FSA) AD&D
• Short- and Long-Term Disability Coverage as well as Basic Life Insurance Paid Bonding Leave
• 15 days of Paid Vacation
• 40 hours of Paid Sick Leave
• 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled

As part of our hiring process, we may use AI-assisted tools to support the screening and evaluation of candidate applications and interviews. These tools help streamline the initial assessment, but all decisions about candidate advancement are made by human recruiters and hiring managers. While technology supports early steps, every interview will be handled by experienced recruiters and hiring managers to provide a personal touch.

Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And it goes beyond cement, aggregates and ready-mixed concrete. Heidelberg Materials North America operates more than 450 locations with approximately 9,000 employees in the U.S. and Canada.