Customer Svc Rep I

Heidelberg Materials North America; Harleyville (SC); On-site; USD 43,000 - 50,000; Full time

Benefits offered by this job

401(k) with company match

Comprehensive benefits package

Paid time off & holidays

Job summary

Heidelberg Materials North America is seeking a customer service specialist to be the primary contact for hazardous waste customers, handling inquiries, orders, scheduling, and regulatory documentation to ensure compliance. You will collaborate with operations, transportation, and sales to deliver reliable service.

Ideal candidates bring strong communication, multi-tasking ability, and solid knowledge of regulatory requirements, with proficiency in Excel for tracking, forecasting, and reporting.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of regulatory, compliance, and documentation requirements for hazardous waste services.
• Problem-solving mindset with the ability to analyze information and propose practical solutions.
• Proficiency in Excel for tracking, forecasting and reporting activities.

Responsibilities

• Serve as the primary point of contact for hazardous waste customers, providing timely and professional support.
• Coordinate customer orders, service requests, scheduling, and documentation to ensure regulatory compliance.
• Partner with operations, transportation, and sales teams to deliver exceptional customer experiences.
• Resolve customer inquiries and issues efficiently while maintaining accurate records and communications.
• Monitor customer accounts and identify opportunities to improve service quality and operational effectiveness.

Skills

Customer service

Multi-tasking

Regulatory compliance

Problem solving

Forecasting and reporting

Tools

Excel

Job description

About Us

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

About Us

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You'll Be Doing

• Serve as the primary point of contact for hazardous waste customers, providing timely and professional support.
• Coordinate customer orders, service requests, scheduling, and documentation to ensure regulatory compliance.
• Partner with operations, transportation, and sales teams to deliver exceptional customer experiences.
• Resolve customer inquiries and issues efficiently while maintaining accurate records and communications.
• Monitor customer accounts and identify opportunities to improve service quality and operational effectiveness.
  
  

What Are We Looking For

• Strong customer service skills with the ability to build positive relationships and communicate effectively.
• Demonstrated ability to manage multiple priorities in a fast-paced, detail-oriented environment.
• Working knowledge of regulatory, compliance, and documentation requirements related to hazardous waste services.
• Problem-solving mindset with the ability to analyze information and identify practical solutions.
• Proficiency in Microsoft Excel, including the ability to maintain tracking spreadsheets, organize data, and support forecasting and reporting activities.
  
  

Work Environment

• Collaborative office environment supporting hazardous waste operations and customer service activities.
• Frequent interaction with customers, drivers, operations personnel, and sales teams.
• Fast-paced setting requiring attention to detail, organization, and responsiveness.
  
  

What We Offer

• Competitive base salary $20.49 - $24.08 ($42,620 - $50,080)
• 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
• Highly competitive benefits programs, including: Medical, Dental, and Vision along with Prescription Drug Benefits Health Savings Account (HSA), Health Reimbursement Account (HRA), and Flexible Spending Account (FSA) AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays
  
  

Equal Opportunity Employer - Minority / Female / Veteran / Disabled

Req ID JR10019692

As part of our hiring process, we may use AI-assisted tools to support the screening and evaluation of candidate applications and interviews. These tools help streamline the initial assessment, but all decisions about candidate advancement are made by human recruiters and hiring managers. While technology supports early steps, every interview will be handled by experienced recruiters and hiring managers to provide a personal touch.