Hawaiian Experiences Concierge | Sell & Book Tours

Blue-Hawaiian-Helicopters; Lihue (HI); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Biweekly commissions

Benefits package

Commission opportunities

Job summary

Blue Hawaiian Helicopters is seeking a Concierge to provide personalized travel recommendations and book events, activities, tours and more for guests, lodging partners, and supply partners. The role emphasizes exceptional customer service and sales targets in a commission-based environment.

You will help plan unforgettable Hawaii experiences, including helicopter tours, luaus and snorkeling, while building rapport and closing bookings with guests.

Qualifications

• High school diploma or GED and 1–3 years related experience.
• 1–2 years of sales (upselling) experience in a performance-driven environment.
• Extraordinary guest service skills.
• Expert-level knowledge of the local area and attractions.
• Knowledge of travel and/or ticket industry and concierge experience preferred.

Responsibilities

• Provide guests with professional, courteous greeting and extraordinary service.
• Establish rapport and assist guest in selecting products matching their needs.
• Meet or exceed sales targets in a commissioned environment.
• Demonstrate ability to generate sales and upsell by planning guest stay.
• Close and book sales and collect payment when trained.
• Provide thorough recap of purchase and thank guest for business.

Skills

Adaptable

Customer service

Sales experience

Negotiation/upsell

Communication skills

Multitasking

English fluency

Education

High school diploma or GED

Tools

MS Office

Typing 30–40 wpm

Job description

Blue Hawaiian Helicopters is seeking a Concierge to provide personalized travel recommendations and book events, activities, tours and more for guests, lodging partners, and supply partners. The role emphasizes exceptional customer service and sales targets in a commission-based environment.

You will help plan unforgettable Hawaii experiences, including helicopter tours, luaus and snorkeling, while building rapport and closing bookings with guests.