Hawaii Remote Community Strategy Lead

UniteUs Group; United States; Remote; USD 75,000 - 85,000; Full time

Job summary

Unite Us is seeking a Community Strategy Manager in Hawaii to design and execute cross-functional community initiatives. You will standardize processes, track escalations in Salesforce, and coordinate with RevOps and Analytics to capture key data.

You’ll enable internal teams, drive retention with partner organizations, maintain SOPs, and report on campaign metrics while supporting marketing events and community relationships.

Qualifications

• 3+ years in customer-facing roles such as customer success, community engagement, implementation, or account management.
• Experience with state/local government, community organizations, nonprofits, healthcare, or services for vulnerable populations.
• Proven ability to build relationships across stakeholders including customers, community partners, agencies, and internal teams.
• Experience managing complex projects across organizations with changing timelines and priorities.
• Strong analytical and operational skills using data to measure outcomes and improve processes.
• Experience documenting processes and creating playbooks or SOPs for consistency.
• Familiarity with CRM or case management platforms (Salesforce preferred) and adapting to new tech.

Responsibilities

• Internal Enablement: partner with Customer Success and Sales to support escalations and onboarding with community processes.
• Retention & Engagement: drive retention, engage community organizations, align Marketing and Revenue Ops.
• Operational Process: maintain SOPs, playbooks, and triage processes; lead weekly escalation reviews.
• Analytics & Insights: track escalation metrics in Salesforce, monitor adoption and partner engagement, survey customers post-escalation.
• Communication and Events: coordinate with Marketing on community materials and support community-focused events.

Skills

Customer success

Community engagement

Account management

Public health

Human services

Social services

Data analytics

CRM systems

Tools

Salesforce

Job description

Unite Us is seeking a Community Strategy Manager in Hawaii to design and execute cross-functional community initiatives. You will standardize processes, track escalations in Salesforce, and coordinate with RevOps and Analytics to capture key data.

You’ll enable internal teams, drive retention with partner organizations, maintain SOPs, and report on campaign metrics while supporting marketing events and community relationships.