Harley-Davidson Dealership Sales Floor Manager

San Jose Harley-Davidson; San Jose (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Paid time-off

Employee purchase program

Extensive training programs

Dental insurance

Vision insurance

Disability insurance

Employee discount

Health saving account

Opportunities for advancement

Referral program

Job summary

San Jose Harley-Davidson in San Jose, CA is seeking a Floor Manager to lead the sales floor, drive deals, and coach a high-energy team. The role involves presenting F&I products, supporting negotiations, and ensuring an exceptional customer experience on the Bay Area showroom floor.

The Floor Manager will coach sales associates, manage daily activity, and uphold Harley-Davidson brand standards while fostering a dynamic, customer-centric environment.

Qualifications

• Minimum 2 years motorcycle or automotive sales experience.
• Leadership or supervisory experience in a retail or dealership setting.
• Ability to present and sell F&I products effectively.
• Proficiency with CRM systems and Microsoft Office Suite.

Responsibilities

• Lead sales floor and assist sales associates in closing deals.
• Present and explain F&I products, financing options, extended plans, and insurance.
• Coach and train sales staff; report performance to General Sales Manager.
• Monitor CRM activity for lead follow-up and prospecting; ensure proper showroom merchandising.

Skills

Leadership

Closing skills

CRM proficiency

Coaching

Communication

Negotiation

MS Office

Driver's license

Tools

CRM systems

Job description

Company Overview

Join one of the most iconic brands in the world! Our Harley-Davidson dealership in the Silicon Valley Bay Area is passionate about delivering the ultimate riding experience. We’re looking for a Floor Manager in the Sales Department who thrives in a high-energy, customer-focused environment and wants to lead a team that sells freedom, not just motorcycles.

Position Summary

The Floor Manager is responsible for managing the sales floor, assisting the sales team with closing deals, presenting F&I (Finance and Insurance) products when needed, and ensuring an exceptional customer experience.

This role involves a commitment to coaching sales associates, supporting negotiations, and maintaining Harley-Davidson brand standards. You’ll be the go-to leader for driving sales performance and creating a dynamic environment for the Bay Area motorcycle community.

Responsibilities

• Sales Leadership & Deal Support
• Actively assist sales associates in closing deals and overcoming objections.
• Present and explain F&I products, including financing options, extended service plans, and insurance.
• Ensure proper customer engagement and adherence to sales processes.
• Monitor daily sales activity and provide guidance to meet targets.
• Customer Experience
• Maintain a welcoming, professional, and high-energy environment.
• Resolve customer concerns promptly and professionally.
• Promote cross-selling of Parts, Accessories, Financing, and Service Plans.
• Team Development
• Provide on-the-spot coaching and feedback to sales staff.
• Help train new hires on Harley-Davidson sales procedures
• Report team performance to the General Sales Manager.

Operational Excellence

• Monitor CRM activity for lead follow-up and prospecting.
• Assist with inventory management and floor merchandising.
• Ensure showroom displays meet Harley-Davidson brand guidelines.

Requirements

• Minimum 2 years of motorcycle or automotive sales experience; Harley-Davidson experience preferred.
• Previous leadership or supervisory experience in a retail or dealership setting.
• Strong communication, coaching, and closing skills.
• Ability to present and sell F&I products effectively.
• Proficiency with CRM systems and Microsoft Office Suite.
• Valid driver’s license and ability to obtain a motorcycle endorsement.

Compensation & Benefits

• Health benefits for full-time employees
• Paid time-off for full-time employees
• Employee purchase program
• Extensive training programs

As an equal opportunity employer, we do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal state or local laws.

Job Type: Full-Time

Benefits

• Dental insurance
• Vision insurance
• Disability insurance
• Employee discount
• Health insurance
• Health saving account
• Opportunities for advancement
• Paid time off
• Referral program

Schedule

• Tuesday-Saturday
• 8-hour shifts

Ability to commute to 1551 Parkmoor Avenue, San Jose, CA 95128

Work: In person

Why Join Us?

This is more than a job—it’s a lifestyle. If you’re passionate about motorcycles, leadership, and helping customers achieve their dream rides in the San Francisco Bay Area, we want you on our team!