Hardware & Software Refurb Technician

AtWork Group; Sacramento (KY); On-site; USD 35,000 - 50,000; Full time

Job summary

AtWork Group is seeking candidates for a technical support position based in Sacramento, Kentucky. The role involves performing hardware swaps, completing software updates, and troubleshooting issues in a warehouse environment.

Ideal candidates should have a high school diploma with strong attention to detail, good customer service skills, and the ability to follow instructions meticulously. The position operates Monday to Friday, from 6:00 am to 2:30 pm.

Qualifications

• Comfortable using computers and learning hands-on technical tasks.
• Strong attention to detail and ability to follow step-by-step instructions.
• Good communication and customer service skills.

Responsibilities

• Perform hardware swaps for desktops, laptops, and peripheral devices.
• Complete routine software updates, installations, and basic configurations.
• Conduct data wiping using provided tools and procedures.
• Troubleshoot simple hardware and software issues and escalate when necessary.
• Document work performed and track equipment changes.
• Assist with organizing equipment and maintaining inventory.
• Provide professional and courteous support to staff.
• Follow all IT procedures, security guidelines, and best practices.

Skills

Customer service skills

Attention to detail

Independent work

Education

High school diploma or equivalent

Job description

AtWork Group is seeking candidates for a technical support position based in Sacramento, Kentucky. The role involves performing hardware swaps, completing software updates, and troubleshooting issues in a warehouse environment.

Ideal candidates should have a high school diploma with strong attention to detail, good customer service skills, and the ability to follow instructions meticulously. The position operates Monday to Friday, from 6:00 am to 2:30 pm.