Onsite Deskside IT Support Technician – Warehouse Tech

GST, Inc; Hebron Estates (KY); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Paid vacation

Additional company perks

Job summary

GST, Inc seeks a reliable Deskside Support Technician to provide onsite IT support at our Hebron, Kentucky facility. You will troubleshoot hardware/software, manage user accounts, and support warehouse technologies on a full-time, on-site basis.

The role requires strong Windows troubleshooting, printer/scanner experience, and the ability to work early morning shifts in a fast-paced warehouse environment. Training is provided for warehouse systems, with opportunities for career growth.

Qualifications

• Minimum of 2 years of desk-side or desktop support experience.
• Strong troubleshooting skills across Windows operating systems, hardware, software, and peripherals.
• Experience supporting printers, scanners, and end-user computing devices.

Responsibilities

• Provide onsite desk-side support for computer hardware, software, and peripheral-related issues.
• Troubleshoot and resolve desktop, laptop, printer, and scanner problems.
• Create, configure, and support user accounts and system access requests.
• Deploy new workstation builds and perform system imaging/re-imaging as needed.
• Configure hardware and software for end-user devices prior to deployment.
• Maintain and troubleshoot Zebra and HP printers, handheld scanners, and related warehouse equipment.
• Support warehouse applications and hardware systems, including Pick-to-Light and Print-and-Apply systems (training provided).
• Receive, track, organize, and manage IT asset inventory.
• Deliver, install, relocate, and decommission IT equipment as required.
• Perform IMAC services (Install, Move, Add, and Change) for desktops, laptops, and related devices.
• Provide technical assistance during system installations, upgrades, and conversions for onsite and remote users.
• Manage and prioritize IT service requests to meet established SLA requirements.
• Escalate and coordinate unresolved issues with higher-level support teams.
• Provide Tier 1 support for network, LAN, and telephony-related incidents.
• Maintain accurate documentation of support activities and asset records.
• Demonstrate flexibility to support alternate shifts when business needs require.

Skills

Desk-side support

Windows troubleshooting

Printer/Scanner support

Job description

GST, Inc seeks a reliable Deskside Support Technician to provide onsite IT support at our Hebron, Kentucky facility. You will troubleshoot hardware/software, manage user accounts, and support warehouse technologies on a full-time, on-site basis.

The role requires strong Windows troubleshooting, printer/scanner experience, and the ability to work early morning shifts in a fast-paced warehouse environment. Training is provided for warehouse systems, with opportunities for career growth.