Hardware/Software Endpoint Support Specialist II

Intellect Solutions LLC; Washington (District of Columbia); On-site; USD 70,000 - 110,000; Full time

Job summary

NRL in Washington, DC seeks a focused IT Support Specialist to maintain hardware/software endpoints, ensure system reliability, and uphold security protocols.

You will develop documentation, provide end-user training, and assist with information assurance tasks, while complying with health, safety and onsite requirements.

Active Secret clearance with eligibility for TS/SCI is required; Security+ or IAT-I certification preferred.

Qualifications

• High school diploma or GED with 5 years of related experience.
• 5+ years of specialized experience in hardware, software, or information assurance.
• Proficiency in technical documentation, end-user training, and network support.

Responsibilities

• Provide comprehensive hardware and software end-user support, ensuring system integrity and user satisfaction.
• Develop, maintain, and enhance technical and user documentation; facilitate end-user training; provide network support.
• Uphold information assurance standards and support administrative tasks to improve operational efficiency.
• Adhere to onsite requirements and comply with health, safety, security, and environmental policies.

Skills

Analytical skills

Interpersonal skills

Communication skills

Education

High school diploma or GED

Job description

Location: Washington, DC (5 Days Onsite)

Clearance: Active Secret (Eligible for TS/SCI)

Job Description

About the Role: In this vital role at NRL, you will provide essential support and expertise for hardware and software endpoints, ensuring the reliability and security of our IT infrastructure. This position requires a proactive approach to problem-solving, excellent technical skills, and a commitment to security protocols.

Key Responsibilities

• Offer comprehensive support for hardware and software issues, ensuring system integrity and user satisfaction.
• Develop, maintain, and enhance technical and user documentation, facilitate end-user training, and provide network support.
• Uphold information assurance standards and support administrative tasks, contributing to the overall operational efficiency.
• Adhere to NRL's onsite requirements, including compliance with health and safety regulations, security protocols, and environmental policies.

Minimum Qualifications

• High school diploma/GED with 5 years of experience in a relevant field.
• Minimum of five years of specialized experience in hardware, software, or information assurance.
• Proficiency in technical documentation, end-user training, and network support.
• Initial Secret clearance with the requirement to obtain Top Secret/SCI.
• Required Certification: Security+ or IAT-I Certification

Preferred Skills

• Strong analytical, interpersonal, and communication skills.
• Ability to work collaboratively in a team and adapt to evolving technical environments.

Working Conditions

• Onsite work at NRL facilities with strict adherence to NRL's operational schedules, health and safety regulations, and environmental policies.
• Participation in required training and compliance with NRL's security and safety protocols.