Help Desk Specialist II

Trace Systems; Washington (Washington County); On-site; USD 70,000 - 95,000; Full time

Job summary

Trace Systems is seeking a cleared Help Desk Specialist II to support the Naval Research Lab in Washington, DC. You will install, operate, and maintain critical data and applications while strengthening cybersecurity defenses.

The role supports IT Service Desk operations during peak hours 0600–1800 EST, Monday through Friday, with emphasis on reliability and customer service. Applicants must hold an in-scope US Government Secret clearance (Top Secret/SCI clearance to be obtained and maintained)

Qualifications

• Active, in-scope US Government issued Secret clearance required.
• US Citizenship is required due to government requirements.
• Must meet 8570 IAT II (Sec+) or higher.

Responsibilities

• Install, operate, and maintain data and applications hosted by the Naval Research Lab (NRL).
• Bolster cybersecurity defenses across systems and services.
• Provide IT Service Desk support during peak hours 0600–1800 EST, Monday–Friday.

Skills

Secret clearance

End-user support

Information assurance

Analytical skills

Interpersonal skills

Education

High School Diploma

Job description

Trace Systems

Help Desk Specialist II

US-DC-Washington

Job ID: 2026-7200

# of Openings: 1

Category: IT Support

Naval Research Lab, Washington DC

Overview

Job Title: Help Desk Specialist II

Job Location: Naval Research Lab, Washington, DC

Responsibilities

Join our dynamic team at Trace Systems as we seek a talented and cleared Help Desk Specialist II to play a pivotal role in supporting the prestigious Naval Research Lab (NRL). As a key member of our team, you'll be entrusted with ensuring the seamless installation, operation, and maintenance of critical data and applications hosted by NRL, all while bolstering cybersecurity defenses.

This isn't just your ordinary desk job. You'll be at the forefront of innovation, building your personal skill sets, tackling diverse challenges and contributing to the success of NRL's cutting‑edge initiatives. Plus, with our core IT Service Desk support operating during convenient peak hours from 0600 1800 EST Monday through Friday, you'll enjoy a balanced work-life schedule that allows you to thrive both personally and professionally.

Don't miss this opportunity to be part of something extraordinary. Join us at Trace Systems and take your career to new heights while making a real impact in the world of technology and defense.

Qualifications

• Active, in-scope US Government issued Secret clearance is required (Top Secret/SCI clearance must be obtained and maintained for this position).
• Due to the nature of the work and US Government requirements, US Citizenship is required.
• Must meet 8570 IAT II (Sec+) or higher.
• Minimum of five (5) years of specialized experience and knowledge of hardware, software, information assurance or business analytical support.
• Experience must include at least two of the following areas: technical and user documentation, end‑user training, network support, information assurance or general administrative support.
• Must possess good interpersonal, communications, and analytical skills.

Education

• High School Diploma

Trace Systems

Trace Systems, headquartered in Vienna, Virginia, was founded to support and defend our nation's security interests at home and abroad whenever and wherever. We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.

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