Help Desk Specialist

Trace Systems Inc.; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Job summary

Trace Systems is seeking a cleared Help Desk Specialist II to support the Naval Research Lab in Washington, DC. You will assist with installation, operation, and maintenance of critical data and applications hosted by NRL while strengthening cybersecurity defenses.

The role follows a standard IT service desk schedule, with on-site work in the DC area and opportunities to build skills in documentation, end-user training, and information assurance. You will work closely with a dedicated team.

Qualifications

• Active US government Secret clearance required.
• US citizenship is required.
• Must meet 8570 IAT II (Sec+) or higher.
• Minimum of five years of specialized experience in hardware, software, information assurance, or business analytical support.

Responsibilities

• Install, operate, and maintain data and applications hosted by NRL, while bolstering cybersecurity defenses.
• Support the Naval Research Lab initiatives and ensure reliable IT service desk operations.
• Work within peak hours 0600–1800 EST, Monday through Friday, in a dynamic IT environment.

Skills

Secret clearance

Interpersonal skills

Analytical skills

End-user training

Network support

Information assurance

Administrative support

Education

High School Diploma

Job description

Job Location: Naval Research Lab, Washington, DC

Job Responsibilities:

Join our dynamic team at Trace Systems as we seek a talented and cleared Help Desk Specialist II to play a pivotal role in supporting the prestigious Naval Research Lab (NRL). As a key member of our team, you’ll be entrusted with ensuring the seamless installation, operation, and maintenance of critical data and applications hosted by NRL, all while bolstering cybersecurity defenses.

This isn’t just your ordinary desk job. You’ll be at the forefront of innovation, building your personal skill sets, tackling diverse challenges and contributing to the success of NRL’s cutting‑edge initiatives. Plus, with our core IT Service Desk support operating during convenient peak hours from 0600 – 1800 EST Monday through Friday, you’ll enjoy a balanced work‑life schedule that allows you to thrive both personally and professionally.

Minimum Qualifications:

• Active, in‑scope US Government issued Secret clearance is required (Top Secret/SCI clearance must be obtained and maintained for this position).
• Due to the nature of the work and US Government requirements,US Citizenship is required.
• Must meet 8570 IAT II (Sec+) or higher.
• Minimum of five (5) years of specialized experience and knowledge of hardware, software, information assurance, or business analytical support.
• Experience must include at least two of the following areas: technical and user documentation, end‑user training, network support, information assurance or general administrative support.
• Must possess good interpersonal, communications, and analytical skills.

Education:

• High School Diploma

Trace Systems, headquartered in Vienna, Virginia, was founded to support and defend our nation’s security interests at home and abroad–– whenever and wherever. We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.