Help Desk Specialist II

Trace Systems Inc.; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Job summary

Trace Systems Inc. is seeking a Help Desk Specialist II to support the Naval Research Lab in Washington, DC.

The role focuses on the installation, operation, and maintenance of critical data and applications, while strengthening cybersecurity defenses. The position runs on a standard IT service desk schedule from 0600 to 1800 EST, Monday through Friday, and requires an in-scope US Government Secret clearance, US citizenship, and 8570 IAT II certification, plus at least five years of relevant

Qualifications

• Clear communication and strong interpersonal skills.
• Analytical thinking with good problem-solving abilities.
• Reliable team collaboration and customer service mindset.

Responsibilities

• Install, operate and maintain data and applications hosted by NRL.
• Help ensure cybersecurity defenses and compliance for systems.
• Provide IT Service Desk support during 0600–1800 EST, Mon–Fri.
• Communicate technical information to users and document issues.

Job description

Job Overview

Job Title: Help Desk Specialist II

Job Location: Naval Research Lab, Washington, DC

Job Responsibilities

Join our dynamic team at Trace Systems as we seek a talented and cleared Help Desk Specialist II to play a pivotal role in supporting the prestigious Naval Research Lab (NRL). As a key member of our team, you’ll be entrusted with ensuring the seamless installation, operation, and maintenance of critical data and applications hosted by NRL, all while bolstering cybersecurity defenses. This isn’t just your ordinary desk job. You’ll be at the forefront of innovation, building your personal skill sets, tackling diverse challenges and contributing to the success of NRL’s cutting‑edge initiatives. Plus, with our core IT Service Desk support operating during convenient peak hours from 0600 - 1800 EST Monday through Friday, you’ll enjoy a balanced work-life schedule that allows you to thrive both personally and professionally. Don’t miss this opportunity to be part of something extraordinary. Join us at Trace Systems and take your career to new heights while making a real impact in the world of technology and defense.

Minimum Qualifications

• Active, in-scope US Government issued Secret clearance is required (Top Secret/SCI clearance must be obtained and maintained for this position).
• Due to the nature of the work and US Government requirements,US Citizenship is required.
• Must meet 8570 IAT II (Sec+) or higher.
• Minimum of five (5) years of specialized experience and knowledge of hardware, software, information assurance or business analytical support.
• Experience must include at least two of the following areas: technical and user documentation, end-user training, network support, information assurance or general administrative support.
• Must possess good interpersonal, communications, and analytical skills.

Education

• High School Diploma

Trace Systems

Trace Systems, headquartered in Vienna, Virginia, was founded to support and defend our nation’s security interests at home and abroad-- whenever and wherever.

We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.