Hardware Readiness & Launch Operations Manager

IGT

Reno (NV)

On-site

USD 120,000 - 170,000

Full time

9 days ago

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Job summary

IGT in Reno seeks an Operations Market Manager – Hardware Readiness and Problem Management to coordinate hardware lifecycle across Global Distributed Gaming markets, drive launch readiness, and govern issues with Product, Engineering, Manufacturing, PMO and Services.

You will publish KPI dashboards, manage risks, and support market launches while documenting processes to strengthen continuity. Travel is required to support readiness reviews and cross-functional initiatives across jurisdictions.

Qualifications

Bachelor’s degree in business, operations, engineering, or related field, or equivalent experience.
5+ years in operations, program/project coordination, technical operations, or field services, ideally in gaming, hardware, or regulated industries.
Experience coordinating cross-functional programs where influence, not direct authority, drives outcomes.
Working knowledge of hardware lifecycle concepts, including configurations, firmware, spare parts, ECOs, and deployment readiness.
Strong written and verbal communication skills, including executive-level status reporting.
Proficiency with reporting and collaboration tools, including dashboards, ticketing or issue tracking, and Microsoft 365.
Ability to travel as needed to support market launches and readiness reviews.

Responsibilities

Coordinate market-specific hardware launch-readiness activities across North American jurisdictions.
Support configuration alignment, approvals, certifications, firmware coordination, and deployment readiness.
Manage readiness gaps across cabinets, peripherals, spare parts, lifecycle changes, and customer notifications.
Partner with Product, Manufacturing, Quality, and Field Services to support successful market deployment.
Coordinate priority hardware, platform, game, manufacturing, and cross-functional issues through defined owners and escalation paths.
Maintain action plans, ownership, risks, dependencies, escalation paths, and closure criteria.
Facilitate issue-review cadence and escalation governance across cross-functional teams.
Ensure timely communication and alignment between technical teams and market stakeholders.
Maintain a cross-market issue and hardware-readiness backlog.
Publish KPI dashboards covering issue aging, launch readiness, risk exposure, and resolution progress.
Support operational reviews and executive status reporting.
Drive continuous improvement of issue management, escalation, and readiness processes.
Build market knowledge across global distributed gaming jurisdictions.
Support market launches, readiness reviews, and customer-facing activities as needed.
Partner with Operations Market Managers and progressively assume delegated responsibilities.
Document processes and operational knowledge to strengthen continuity and succession planning.