Hardware Field Technician — Break-Fix & Client Support

Gr8ttek, LLC; Buffalo (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

Gr8ttek, LLC is seeking a Field Specialist to join its Infrastructure Delivery team. The role focuses on hardware break-fix services, client-site support, and troubleshooting within established guidelines.

You will handle service calls, manage assets, and may guide colleagues while ensuring customer satisfaction. Requirements include 1–2 years of relevant experience, technical school certification, and a valid driver's license.

Qualifications

• Typically requires technical school certification or equivalent and 1–2 years of relevant experience.
• Ability to drive yourself to client locations.
• Must own a basic repair tool kit.

Responsibilities

• Providing customer break fix support for designated equipment.
• Communicating clearly in written and verbal form.
• Possess excellent customer service skills.
• Accepting and delivery of all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

Skills

Customer service

Communication

Troubleshooting

Administrative tasks

Team guidance

Education

Technical school certification

Tools

Repair tool kit

Job description

Gr8ttek, LLC is seeking a Field Specialist to join its Infrastructure Delivery team. The role focuses on hardware break-fix services, client-site support, and troubleshooting within established guidelines.

You will handle service calls, manage assets, and may guide colleagues while ensuring customer satisfaction. Requirements include 1–2 years of relevant experience, technical school certification, and a valid driver's license.