Field Hardware Technician — On-site Break-Fix Specialist

Gr8ttek; Raleigh (NC); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Per diem

Competitive per-call pay

Job summary

Gr8ttek is seeking a regular Field Specialist to support its Infrastructure Delivery team in the Raleigh area. You will perform hardware-focused break-fix services at client sites, troubleshoot issues, and decide on actions per guidelines.

Strong customer service and clear communication are essential. Requirements include 1–2 years of relevant experience or technical certification, a valid driver's license, and the ability to lift up to 50 lbs.

Qualifications

• Technical school certification or equivalent required.
• 1–2 years of relevant field experience preferred.
• Valid driver’s license and reliable transportation.
• Must own a basic repair toolkit.

Responsibilities

• Provide customer break-fix support for designated equipment.
• Communicate clearly in written and verbal form with customers.
• Deliver excellent customer service and professional conduct.
• Accept and complete all service calls assigned.
• Complete administrative tasks and update records for each call.
• Control and return assets and inventory as required.
• Assist teammates and take on other duties as needed.

Skills

Troubleshooting

Customer service

Communication

Field service

Education

Technical school certification or equivalent

Tools

Basic repair toolkit

Job description

Gr8ttek is seeking a regular Field Specialist to support its Infrastructure Delivery team in the Raleigh area. You will perform hardware-focused break-fix services at client sites, troubleshoot issues, and decide on actions per guidelines.

Strong customer service and clear communication are essential. Requirements include 1–2 years of relevant experience or technical certification, a valid driver's license, and the ability to lift up to 50 lbs.