Hardware Customer Success Specialist (Hybrid)

Opulo, Inc.; Pittsburgh (Allegheny County); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Flexible PTO

Prototype shop access

Company socials

Impact on manufacturing

Job summary

Opulo, Inc. seeks a Customer Service Specialist in Pittsburgh to support users of our desktop Pick and Place machine. You will assist customers with assembling and operating the machine, monitor issues for engineering prioritization, and help prospective customers select the right hardware for their projects.

The role is hybrid and requires regular presence in our Pittsburgh, PA office. If you enjoy wearing many hats and taking ownership, you’ll thrive here.

Qualifications

• 1+ years of customer service for a hardware product.
• Experience with any type of CNC machine (3D printer, laser cutter, CNC mill, etc.).
• Ability to communicate technical information clearly and concisely.
• Bonus: experience with ecommerce tools (Shopify, WooCommerce).
• Bonus: CRM software experience (HubSpot or Zendesk).
• Bonus: Electronics experience and manufacturing processes.
• Bonus: STEM degree or foreign language knowledge (Chinese or German).

Responsibilities

• Help customers with questions regarding assembling or operating their machine.
• Answer questions about shipping timelines and process returns or refunds.
• Monitor and track issues in the field and advise on prioritization.
• Record and update issue status.
• Help prospective customers determine hardware needs.
• Generate and manage quotes for prospective customers.
• Engage with the community in Discord to spot issues and suggest improvements.
• Adapt to evolving work environment in a young company.
• Resolve problems independently when appropriate.
• Record information according to company standards.

Skills

Customer service

CNC experience

Clear communication

Hardware product knowledge

Education

STEM degree

Job description

Opulo, Inc. seeks a Customer Service Specialist in Pittsburgh to support users of our desktop Pick and Place machine. You will assist customers with assembling and operating the machine, monitor issues for engineering prioritization, and help prospective customers select the right hardware for their projects.

The role is hybrid and requires regular presence in our Pittsburgh, PA office. If you enjoy wearing many hats and taking ownership, you’ll thrive here.