Device Lifecycle & IT Operations Lead

AppDirect; Draper (UT); On-site; USD 90,000 - 130,000; Full time

Job summary

AppDirect in Draper, UT seeks a technically grounded operations lead to manage device staging, MDM enrollment, and imaging workflows. You will perform hands-on support with PXE boot and ISO deployments and coordinate across imaging, warranty repair, and ITAD.

You will be the escalation point for Warranty & Repair, manage vendor relationships, and optimize asset disposition to maximize returns. Strong communication and leadership are essential as you balance strategy with daily execution.

Qualifications

• 2–3 years IT operations or ITAD with some supervisory responsibility.
• Must have CompTIA A+ certification.
• Hands-on with Intune or Jamf Pro; familiarity with Apple Business Manager and Autopilot/Entra ID.
• Experience with PXE boot environments and ISO imaging workflows.
• Familiarity with OEM warranty billing structures and secondary market pricing for ITAD channels.
• Clear, precise communication with both technical and non-technical audiences.

Responsibilities

• Lead end-to-end device staging and MDM enrollment across imaging operations, including hands-on support for PXE boot and ISO deployments when needed.
• Serve as the primary escalation point and backup for the Warranty & Repair team, overseeing the open-repair queue, OEM vendor relationships, and billing compliance for both in-warranty and out-of-warranty work.
• Drive ITAD throughput by routing decommissioned devices to resale channels to maximize return on retiring assets.
• Manage battery replacement queues, stock levels, and PPE supply to ensure safe, efficient processing and maximum device yield.
• Analyze and justify labor requirements across all three departments, keeping operations within defined constraints while meeting throughput targets.
• Consult with internal teams and external clients to align VAS capabilities with evolving deployment and lifecycle needs.

Skills

IT operations

Device lifecycle management

Warranty repair

ITAD

Leadership

Education

CompTIA A+ certification

Tools

Microsoft Intune

Jamf Pro

Apple Business Manager

Microsoft Autopilot

Entra ID

Job description

AppDirect in Draper, UT seeks a technically grounded operations lead to manage device staging, MDM enrollment, and imaging workflows. You will perform hands-on support with PXE boot and ISO deployments and coordinate across imaging, warranty repair, and ITAD.

You will be the escalation point for Warranty & Repair, manage vendor relationships, and optimize asset disposition to maximize returns. Strong communication and leadership are essential as you balance strategy with daily execution.