IT Asset Technician: Imaging, Sanitization & Shipping

Jaide Health; Draper (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

AppDirect is seeking a hands-on IT asset technician to inspect and log inbound hardware, perform grading and testing, and ensure secure data sanitization in a fast-paced warehouse environment.

You will re-image devices, enroll them into MDM, and coordinate vendor-safe disposal or redeployment as part of a strict asset lifecycle process. This role requires physical capability and meticulous record-keeping.

Qualifications

• 1–3 years of hands-on experience in IT support, hardware repair, electronics refurbishment, or asset warehousing.
• Demonstrated ability to navigate and troubleshoot Windows 10/11 and macOS, including use of command-line diagnostic tools.
• Experience using barcode scanners and asset tracking or inventory management systems to maintain accurate records.
• Familiarity with data sanitization practices and tools (e.g., Blancco, KillDisk) or an understanding of NIST 800-88 standards.
• Ability to lift up to 50 lbs unassisted and remain on your feet for a full shift in a warehouse environment.
• Strong attention to detail when logging serial numbers, grading device condition, and managing chain of custody—because errors at any stage of the asset lifecycle affect client outcomes and order accuracy.

Responsibilities

• Receive, inspect, and log inbound IT assets—primarily laptops and peripherals—into the warehouse management system, verifying hardware configurations and applying asset tags.
• Perform cosmetic grading and functional testing (keyboard, display, ports, battery health, audio) to assess device condition and route units into the correct workflow: redeployment, refurbishment, harvest, or recycle.
• Execute NIST 800-88–compliant data sanitization across SSDs and HDDs, removing security locks such as iCloud Activation Lock, BitLocker, and BIOS passwords before reprocessing.
• Re-image devices with clean OS installations across macOS, Windows 10/11, and ChromeOS using bootable USB, PXE, or automated recovery methods, and apply required firmware and OS updates prior to shipment.
• Enroll provisioned devices into MDM platforms (Jamf Pro, Microsoft Intune, or Kandji) and verify Apple Business Manager or Windows Autopilot bindings for zero-touch deployment.
• Conduct cycle counts and inventory audits, maintaining organized storage racks by asset status to ensure system data matches physical stock.
• Pick, pack, and ship orders—individual or palletized—using appropriate protective materials and generating accurate shipping labels and manifests in the WMS.

Skills

Windows 10/11

macOS

Command-line tools

Barcode scanners

Inventory systems

Data sanitization

NIST 800-88

Lift 50 lbs

Tools

Blancco

KillDisk

Jamf Pro

Microsoft Intune

Kandji

WMS software

Job description

AppDirect is seeking a hands-on IT asset technician to inspect and log inbound hardware, perform grading and testing, and ensure secure data sanitization in a fast-paced warehouse environment.

You will re-image devices, enroll them into MDM, and coordinate vendor-safe disposal or redeployment as part of a strict asset lifecycle process. This role requires physical capability and meticulous record-keeping.