Hands-On Workstation Technician: Desktop & Device Support

OhioMeansJobs Highland County; Indiana (PA); On-site; USD 30,000 - 39,000; Full time

Job summary

Connection is seeking a Workstation Technician DC to join our Distribution Services team in Wilmington, OH. You will handle desktop and device management, resolve hardware and software issues, and support fulfillment operations with a focus on timely service and accurate configurations.

You will install and configure desktops and peripherals, train end users, maintain software images, and contribute to process documentation.

Qualifications

• Intermediate and Tier 1 desktop repair, configuration, and networking.
• Advanced Microsoft Office skills to include creating presentations, documents, and spreadsheets.

Responsibilities

• Resolves hardware and software problems for all facility areas.
• Provides immediate support to Distribution fulfillment operations.
• Responds to printer or system issues preventing fulfillment operations.
• Prioritizes issues and escalates when needed.
• Installs desktops, printers, wearable devices, laptops, tablets, and video conferencing equipment.
• Receives, installs, tests, and trains end users on new desktops.
• Maintains software images for major desktop setups.
• Trains staff on new techniques or resolutions and handles special requests.
• Works with team on internal moves.
• Sets up Video Conferences as requested.
• Updates and maintains central desktop inventory database.
• Documents procedures related to workstation processes.
• Writes procedures for software and hardware installation.
• Performs other duties or special projects.

Skills

Desktop repair

Networking

Office software

Customer service

Communication

Detail oriented

Adaptable

Quick study

Tools

Microsoft Office

Job description

Connection is seeking a Workstation Technician DC to join our Distribution Services team in Wilmington, OH. You will handle desktop and device management, resolve hardware and software issues, and support fulfillment operations with a focus on timely service and accurate configurations.

You will install and configure desktops and peripherals, train end users, maintain software images, and contribute to process documentation.