Desktop Support Specialist

Austincc; Wilmington (DE); On-site; USD 45,000 - 65,000; Full time

Job summary

Austin Community College in Wilmington, DE is seeking a technical support professional for help desk operations. The role includes responding to help desk tickets, resolving issues with desktop computing and software, and configuring new user workstations.

The ideal candidate will have experience in help desk environments and the ability to troubleshoot various computing problems. This position is onsite, requiring candidates to be within an hour of Wilmington and capable of paying for parking.

Qualifications

• Experience in help desk environments.
• Ability to troubleshoot desktop computing issues.
• Knowledge of networking principles preferred.

Responsibilities

• Respond to help desk tickets.
• Resolve technical problems with desktop equipment and software.
• Configure new user workstations.

Skills

Help desk support

Technical troubleshooting

Desktop configuration

Network basics

Job description

Work Location: Wilmington, DE (Onsite - Must be within an hour of Wilmington and will have to pay for parking)

Shift: 1st Shift

Interview: In Person

Responsibilities

• Respond to help desk tickets.
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, computer conferencing systems, and administrative systems.
• Build and configure new user workstation equipment (PC, desktop image, phone, peripherals, software, user accounts).
• Troubleshoot basic network, software, and printing problems.